ISO and Compliance Officer

Specific Duties and Responsibilities:

ISO:
- ISO Compliance: Ensuring the organization’s compliance with relevant ISO standards, such as ISO 9001 (Quality Management), ISO 14001 (Environmental Management), ISO 45001 (Occupational Health & Safety Management), etc.
- Documentation: Developing, maintaining, and updating documentation related for ISO standards, including quality manuals, procedures, work instructions, forms and records.
- Training & Education: Conducting training programs and workshops to educate employees about ISO standards, their requirements, and best practices for compliance.
- Audits & Assessments: Planning and conducting internal audits to assess compliance with ISO standards. Identifying areas of non-compliance, documenting findings, and recommending corrective actions to address gaps.
- Continuous Improvement: Collaborating with different departments or teams to identify opportunities for process improvements, cost reductions, and quality enhancements based on ISO standards.
- Risk Management: Assisting in the identification, assessment, and mitigation of risks associated with ISO compliance, ensuring that appropriate controls are in place to manage those risks effectively.
- Communication & Coordination: Facilitating communication and coordination between various stakeholders, including management, employees and external auditors, to ensure a smooth implementation and maintenance of ISO standards.
- Up-to-date Knowledge: Staying updated with the latest revisions, changes, and developments in ISO standards and related industry practices. Sharing relevant information with the organization and making recommendations for adaptation.
- Certification Process: Preparing the organization for external ISO certification audits, coordinating with certification bodies, and assisting in the certification process.
- Performance Monitoring: Tracking key performance indicators (KPIs) and metrics related to ISO compliance, analysing data, and preparing reports for management review.
- Translating highly technical information into simple terms to facilitate understanding of target readers/audience.
- Explaining complex ideas in a step-by-step manner/logical sequence to facilitate ease of understanding.
- Regular checking and updating of stored information (files, records, documentation, etc.) for accuracy and relevance.
- Regular monitoring and updating of documents and records for storage, retention and disposal
- Ensuring that copies of minutes of the meeting have been recorded and filed.

Compliance:
- Fostering a workplace environment where compliance is valued and integrated into daily operations
- Ensuring adherence to laws, regulations, and company policies across all operations.
- Regularly reviewing operations and procedures to ensure adherence to established rules.
- Ensuring compliance with data privacy laws and submission of government reportorial requirements of all departments on schedule.
- Assisting and supporting ISO internal auditors and department/section heads in all activities related to the fulfillment of compliance obligation.
- Keeping accurate records of policies, procedures, training, and audits.
- Investigating and resolving any reported or identified instances of non-compliance.
- Coordinating with external auditors during compliance audits and assessments.
- Preparing for and coordinating external audits related to ISO certifications.
- Monitoring of permits, licenses and compliance issues.
- Regular monitoring of submission deadlines of all reportorial requirements and compliance obligations.
- Regular releasing of monitoring report on departments’ compliance status.
- Filing of all compliance reports to external stakeholders.
- Identifying root causes of non-conformities identified during audits and developing corrective action plans.
- Managing and reporting on incidents that may involve non-compliance or breaches of regulations.
- Perform other related work from time to time.

Minimum Competency Standards:

- A bachelor's degree in business management, human resources or engineering.
- With 3 years relevant experience in compliance and ISO standards.
- Knowledge of regulatory requirements, compliance frameworks, and risk assessment methodologies.
- Excellent written and verbal communication skills to explain compliance requirements, conduct training, and prepare reports.
- Holding certifications as an ISO Lead Auditor or having other relevant qualifications can be a plus.
- Proven ability to drive process improvements and maintain ISO certifications within an organization.
- Ability to work independently, manage multiple priorities, and adapt to changing environments.
- Must be honest and dependable
- With high professional integrity
- Able to meet deadline consistently
- No adverse record, whether proven or not, involving corruption, bribery, dishonesty or misappropriation of funds in any organization or office;