Customer Service Representative
3 months ago
SPECIFIC DUTIES AND RESPONSIBILITIES
The following are the specific duties and responsibilities of the Customer Service Representative.
Billing Questions and Issues
Cancellation of orders
Following up on orders or concerns
Product Inquiries
Return and exchange questions and processes
Return requests for faulty products or size issues
Refunds for items
Correcting Shipping errors
Tracking inquiry
REQUIREMENTS
Desire to help customers
Strong written skills
Quick learner who can pay attention to detail
Ability to work well in a team
Preferably with prior data entry or CSR experienced
EP Level Jr - this should focus on the agents writing skills more so than verbal as this is a non-voice account
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Customer Service Representative
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Customer Service Representative
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Iloilo City Proper, Philippines Fair Trade Outsourcing Full timeCustomer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound interactions. KNOWLEDGE, SKILLS & ABILITIES REQUIRED: Proven people skills Excellent communicator, both oral and written (Senior...
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Customer Service Representative
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Iloilo City Proper, Philippines Fair Trade Outsourcing Full timeSPECIFIC DUTIES AND RESPONSIBILITIES The following are the specific duties and responsibilities of the Customer Service Representative. Billing Questions and Issues Cancellation of orders Following up on orders or concerns Product Inquiries Return and exchange questions and processes Return requests for faulty products or size issues Refunds for...
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