Partner Escalation Specialist

1 week ago

Taguig, Philippines Eteam Workforce Private Corporation Full time

Partner Escalation Specialist
WFH set up (equipment provided)
Salary Offer: Php50,000 - Php60,000

Time zones covered: Asia, America, Europe

9PM - 5AM Manila Time - for coverage of the Americas region
3PM - 11PM Manila Time - for coverage of Europe & India
12PM - 8PM Manila Time - for coverage of APAC & Europe
Hours may slightly vary based on daylight savings and zone requirements

Work Experience:
Minimum 2 years, operations
Process improvements, escalations and/or customer service in an enterprise capacity
Individuals must have strong problem-solving skills and a proactive and autonomous approach to their role.


We are looking for a Partner Escalation Specialist who will support and improve the operation. The Solution Partners are mostly consulting companies and/or software resellers delivering sales and/or delivery support of software for end-customers.

In this role, you will focus on a selected cohort of partners and support them by providing operational support, responding to ticket escalations and keeping track of outstanding questions or issues.

This requires you to have strong organizational and communication skills, a knack for problem solving and a sense of urgency to ensure our partners' escalations are managed in a timely manner. You work closely together with partner managers and other internal Atlassian stakeholders, including our support and commerce teams. We play as a Team and care deeply about the success of our partners and customers, you will have a key role to support meeting our partners expectations and improving their experience.
In this role, you'll get to:

- Manage and respond to incoming questions, tickets and quotes in the territory for managed partners (white glove), and unmanaged partners (at scale).
- Document and maintain Atlassian’s Standard Operating Procedure for our Q2C and other systems/processes
- Document feedback on escalations and issues that impact our partner’s experience with Atlassian, to improve on these areas as a business
- Support the systems aspects of the onboarding of new partners (to come)
- Support partners with operational queries on programs and platforms and guiding them to enablement content. This will be a ‘guide partners to self-serve’ motion and will include:
- Guidance to enablement & other content
- Assistance navigating our commerce platform
- General program queries that do not require a pre-existing ticket motion
- EG: PPC, Deal Registration
- Help partners comply with Atlassian rules and standards

This role is for someone who is:
- Fast learner with a desire to develop skills to tackle new tasks
- Confident with operating at scale, handling many requests at a time
- Pro-active to breakdown and de-risk issues and challenges
- Fluent in English with excellent communication skills
- Productive and collaborative in a high-tech work environment

More about the team

This position reports to the Global Partner Escalation Desk Leader and works closely with Partner Managers and Partners. The partner team is tasked with recruitment, enablement and go-to-market with partners representing Americas, EMEA and APAC. As an important player in the team, you will be working with over 100 channel partners and ensuring that our program supports their businesses. We are highly focused on partner satisfaction and success, when we consistently meet our partners expectations you will be doing a successful job.

  • Partner Escalation Specialist

    7 days ago

    Taguig, Philippines Eteam Workforce Private Corporation Full time

    Partner Escalation Specialist WFH set up (equipment provided) Salary Offer: Php50,000 - Php60,000 Time zones covered: Asia, America, Europe 9PM - 5AM Manila Time - for coverage of the Americas region 3PM - 11PM Manila Time - for coverage of Europe & India 12PM - 8PM Manila Time - for coverage of APAC & Europe Hours may slightly vary based on daylight...

  • Partner Escalation Specialist

    1 week ago

    Taguig, Philippines Eteam Workforce Private Corporation Full time

    Partner Escalation SpecialistWFH set up (equipment provided)Salary Offer: Php50,000 - Php60,000Time zones covered: Asia, America, Europe9PM - 5AM Manila Time - for coverage of the Americas region3PM - 11PM Manila Time - for coverage of Europe & India12PM - 8PM Manila Time - for coverage of APAC & EuropeHours may slightly vary based on daylight savings and...

  • Partner Escalation Specialist

    5 days ago

    Taguig, Philippines ETeam PH Full time

    Time zones covered: Asia, America, Europe9PM - 5AM Manila Time - for coverage of the Americas region3PM - 11PM Manila Time - for coverage of Europe & India12PM - 8PM Manila Time - for coverage of APAC & EuropeHours may slightly vary based on daylight savings and zone requirementsWork Experience:Minimum 2 years, operationsProcess improvements, escalations...

  • Partner Escalation Specialist

    5 days ago

    Taguig, Philippines ETeam PH Full time

    Time zones covered: Asia, America, Europe 9PM - 5AM Manila Time - for coverage of the Americas region 3PM - 11PM Manila Time - for coverage of Europe & India 12PM - 8PM Manila Time - for coverage of APAC & Europe Hours may slightly vary based on daylight savings and zone requirements Work Experience: Minimum 2 years, operations Process improvements,...

  • Partner Escalation Specialist

    5 days ago

    Taguig, Philippines ETeam PH Full time

    Time zones covered: Asia, America, Europe 9PM - 5AM Manila Time - for coverage of the Americas region 3PM - 11PM Manila Time - for coverage of Europe & India 12PM - 8PM Manila Time - for coverage of APAC & Europe Hours may slightly vary based on daylight savings and zone requirements Work Experience: Minimum 2 years, operations Process improvements,...

  • Global Partner Support Specialist

    2 days ago

    Taguig, National Capital Region, Philippines ETeam PH Full time

    Job DescriptionThe Global Partner Support Specialist will be responsible for providing operational support to client Solution Partners. This includes responding to ticket escalations, keeping track of outstanding questions or issues, and working closely together with partner managers and other internal client stakeholders.Key SkillsStrong organizational and...

  • Operational Partner Liaison

    2 days ago

    Taguig, National Capital Region, Philippines ETeam PH Full time

    Job OverviewETeam PH is seeking a skilled Operational Partner Liaison to support the operations of client Solution Partners. This role requires strong organizational and communication skills, as well as a knack for problem solving and a sense of urgency to ensure our partners' escalations are managed in a timely manner.Key ResponsibilitiesSupport client...

  • DAM / PIM Specialist

    3 days ago

    Taguig, Philippines Nityo Infotech Full time

    Salary: 110,000 PHPLocation: Quezon City (Hybrid)Schedule: Mid ShiftDescription: The Capability Support Specialist is a part of the Capability team under Digital Marketing which supports and enabling the strategies and subsequent businesses. The Capability Support Specialist will coordinate with capability owners to manage, document, process, and govern...

  • DAM / PIM Specialist

    3 days ago

    Taguig, Philippines Nityo Infotech Full time

    Salary: 110,000 PHP Location: Quezon City (Hybrid) Schedule: Mid Shift Description: The Capability Support Specialist is a part of the Capability team under Digital Marketing which supports and enabling the strategies and subsequent businesses. The Capability Support Specialist will coordinate with capability owners to manage, document, process, and...

  • DAM / PIM Specialist

    2 days ago

    Taguig, Philippines Nityo Infotech Full time

    Salary: 110,000 PHP Location: Quezon City (Hybrid) Schedule: Mid Shift Description: The Capability Support Specialist is a part of the Capability team under Digital Marketing which supports and enabling the strategies and subsequent businesses. The Capability Support Specialist will coordinate with capability owners to manage, document, process, and govern...

  • Field Operations Specialist

    5 days ago

    Taguig, Philippines Eteam Workforce Private Corporation Full time

    Job Title: Field Operations Specialist - CMSContract Duration: 12 months (subject for extension/absorption/regularization)Work Arrangement: WFHShift Schedule: Primary shift is 11AM - 8PM but may be asked to work in the 6AM -3PM shift from time to time based on business need.Salary Offer: Php35,000 - Php50,000ResponsibilitiesThe scope of work is to the...

  • Field Operations Specialist

    5 days ago

    Taguig, Philippines Eteam Workforce Private Corporation Full time

    Job Title: Field Operations Specialist - CMS Contract Duration: 12 months (subject for extension/absorption/regularization) Work Arrangement: WFH Shift Schedule: Primary shift is 11AM - 8PM but may be asked to work in the 6AM -3PM shift from time to time based on business need. Salary Offer: Php35,000 - Php50,000 Responsibilities The scope of work is to...

  • Field Operations Specialist

    5 days ago

    Taguig, Philippines Eteam Workforce Private Corporation Full time

    Job Title: Field Operations Specialist - CMS Contract Duration: 12 months (subject for extension/absorption/regularization) Work Arrangement: WFH Shift Schedule: Primary shift is 11AM - 8PM but may be asked to work in the 6AM -3PM shift from time to time based on business need. Salary Offer: Php35,000 - Php50,000 Responsibilities The scope of work is to...

  • Regulatory Affairs Specialist

    6 days ago

    Taguig, National Capital Region, Philippines Neksjob Full time

    Job SummaryWe are seeking a highly skilled Regulatory Affairs Specialist to join our team at Neksjob. In this role, you will be responsible for overseeing third-party administrator licenses primarily focused on US TPA licenses and offshore regulated entities servicing insurance clients.About the RoleAs a Regulatory Affairs Specialist, you will work closely...

  • Brand Planning Specialist

    3 days ago

    Taguig, National Capital Region, Philippines J-K Network Services Full time

    At J-K Network Services, we are seeking a Brand Planning Associate to join our team. This role is responsible for developing innovative event concepts aligned with management's vision and objectives.Key Responsibilities:Design and implement event ideas, campaigns, and strategies to create memorable experiences for participants and target audiences.Create...

  • Client Partnership Manager

    1 day ago

    Taguig, National Capital Region, Philippines ETeam PH Full time

    Role OverviewAs a Client Partnership Manager, you will play a key role in supporting the operations of client Solution Partners. This includes managing and responding to incoming questions, tickets and quotes, as well as documenting and maintaining client's Standard Operating Procedure for their Q2C and other systems/processes.ResponsibilitiesProvide...

  • Talent Acquisition Specialist

    3 days ago

    Taguig, National Capital Region, Philippines eTeam PH Full time

    Our ApproacheTeam PH is dedicated to delivering exceptional results through innovative solutions and a commitment to excellence. Our approach is centered around building strong relationships with our clients and partners, and providing personalized service to meet their unique needs. As a Recruiting Specialist, you will play a key role in helping us achieve...

  • Market Research Specialist

    5 days ago

    Taguig, Philippines JKILC Full time

    BENEFITS : *Insurance *HMO *Leave Credits *Performance Bonus *Retirement Plan COMPANY PROFILE: A BPO business that has been operating in the Philippines for more than 28 years. They provide a range of services, such as subject moderation, CRM, telesales, communication, and collection of past-due payments. Position: Market Research Specialist Company...

  • Customer Care Specialist

    5 days ago

    Taguig, Philippines Potami One Water Enterprise Inc. Full time

    Company DescriptionPotami One Water Enterprise Inc. is a growing multinational beverage manufacturing company specializing in sourcing, processing and bottling artesian drinking water with naturally occurring essential minerals and electrolytes. We are committed to delivering premium products to our customers while maintaining sustainable practices. As we...

  • Branding Specialist

    5 days ago

    Taguig, Philippines J-K Network Services Full time

    Client Profile: a well-known corporation that offers cutting-edge software that enables companies in the sector to prosper and creates the games of the future. Our goal is to be the inspiration behind innovative video games, life-like virtual worlds, and game software that captivates players all over the world. Position: Branding Specialist Industry:...