Field Operations Specialist

2 months ago


Taguig, Philippines Eteam Workforce Private Corporation Full time

Job Title: Field Operations Specialist - CMSContract Duration: 12 months (subject for extension/absorption/regularization)Work Arrangement: WFHShift Schedule: Primary shift is 11AM - 8PM but may be asked to work in the 6AM -3PM shift from time to time based on business need.Salary Offer: Php35,000 - Php50,000ResponsibilitiesThe scope of work is to the support of the Cloud Migration Simulation lab. This would be expanding Shared Services team to continue to perform the same functions, but allow for more partners to take the class. Deliverables for the CMS include:Data CleanupURL validationFinal Grading of partners simulationSubmitting reports per class on overall and individual performanceAnswering tickets submitted by Company Partners as it relates to their CMS.This role would require you to be amenable to work in the APAC and/or EMEA hours. QualificationsCustomer service background You must have experience in managing LMSYou can manage high-volume and demands. You are able to shift from one function to another with relative ease and proficiency Expertise in Microsoft Excel and Google Sheets You have demonstrated talent at inspiring change from customer feedback. Familiarity and experience using Service Desk tools.



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