QA Supervisor

7 months ago

Taguig, Philippines Gratitude Philippines Full time

Qualifications:
 Candidate must be a high school graduate, senior high school graduate, associate graduate, and/or college-level
 Candidate must have two to four years of experience in healthcare account and QA role
 Excellent communication skills, both in written and oral
 Must be willing to work on a shifting schedule and work on-site in Market Market BGC
Essential Functions/Responsibilities:
 Provides coaching and mentoring to agents for them to improve their performance and the attainment of their metrics
 Ensure that appropriate knowledge tools, techniques, and standards are being utilized to meet customer requirements and needs
 Performs Monitoring and provides feedback to the Management Team and to the Client
 Provides coaching and mentoring to analysts in order for them to improve their performance and the attainment of their metrics
 Participates and coordinates in Quality Calibration Sessions with the clients and the management team
 Adhere to all HIPAA guidelines and policies
 Perform other projects and duties as required
Exciting benefits await you
 Non-taxable allowance
 HMO Coverage upon hire
 Vacation Leaves up to 24 credits
 Sick Leave Conversion
 Group Accident Insurance
 Applicant Referral
 Netflix Subscription
Benefits:
 Additional leave
 Company Christmas gift
 Company events
 Employee discount
 Health insurance
 Opportunities for promotion
 Promotion to permanent employee
Schedule:
 8 hour shift
 Afternoon shift
 Day shift

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