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Mid IT Infrastructure Operations Support Analyst

4 weeks ago

Pasig, Philippines Nityo Infotech Full time

Mid IT Infrastructure Operations Support Analyst
Profile and Technical Requirements
-- Strong multitasking and information-gathering skills.
-- Excellent communication and collaboration abilities.
-- Enthusiastic with a positive attitude towards learning.
-- Capable of working with targets (SLAs).
-- Technical experience with Windows Server (2012/2016/2019), Windows 10/11.
-- Familiarity with Group Policy, PowerShell, Citrix XenApp, and Microsoft Azure/O365.
-- Basic knowledge of networking, virtualization, IIS, and operating systems.
-- Experience with Active Directory, Microsoft Exchange, or Office 365.
-- Understanding of networking protocols (TCP/IP, DNS, DHCP).
-- Familiarity with ticketing systems.
-- Basic understanding of cybersecurity best practices.
-- Willingness to work rotating shifts.

Work Environment & Expectations
-- Standard office hours, with occasional after-hours support as needed.
-- Occasional travel to company locations may be required.
-- Primarily office-based work with occasional remote support tasks.

Certifications (Preferred & Required)
-- ITIL v4 Foundation certification.
-- Microsoft Azure Fundamentals (AZ-900).
-- Microsoft 365 Fundamentals (MS-900).