Real Time Analyst | Local Account

4 days ago

Pasig, Philippines Support Services Group Full time

Main Responsibilities:

  • Manage call volume, daily attendance, and program break schedules to optimize agent allocation.
  • Assist in setting metrics and targets for service excellence.

Scope of Work:

  • Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations.
  • Evaluate adherence and initiate immediate improvements.
  • Conduct real-time discussions with stakeholders to address operational needs.
  • Generate and process schedule adherence reports, implementing contingency plans as required.
  • Collaborate with the operations team to analyze and enhance delivery processes.
  • Contribute ideas for process and service improvement planning.
  • Utilize trends and reports to forecast requirements.
  • Support projects and additional duties as assigned.

About You:

  • At least 1-2 year experience as Realtime Analyst in BPO industry
  • Must be a College Graduate
  • Knowledge of Automatic Call Distribution (ACD), forecasting, and scheduling.
  • Strong attention to detail and accuracy.
  • Experience creating MS Excel reports and templates.
  • Excellent organizational and analytical skills.
  • Professional oral and written communication abilities.
  • Adaptability to change with a strong attendance record.

Why Join Us:

At Support Services Group, we're more than just a workplace — we're a community dedicated to excellence. When you join our team, you'll have the opportunity to grow both personally and professionally, with ample room for advancement and skill development. Plus, you'll be surrounded by supportive colleagues who share your passion for delivering unparalleled customer service.
Ready to take the next step in your career? Apply now to become our newest Realtime Analyst and discover the possibilities that await you

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.

#J-18808-Ljbffr

  • Real Time Analyst

    2 weeks ago

    Pasig, National Capital Region, Philippines The Results Companies Full time

    Real Time AnalystThe Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration, and client key performance indicators. The analyst must take actions to ensure the enterprise achieves its client and internal bill-to-pay goals.In this role, you will:Manage multiple call queues in real time.Monitor staffing levels at each...

  • Real Time Analyst

    4 days ago

    Pasig, Philippines The Results Companies Full time

    Real Time Analyst The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration, and client key performance indicators. The analyst must take actions to ensure the enterprise achieves its client and internal bill-to-pay goals. In this role, you will: Manage multiple call queues in real time. Monitor staffing levels at...

  • Real Time Data Analyst

    2 weeks ago

    Pasig, National Capital Region, Philippines beBeeData Full time ₱4,000,000 - ₱8,000,000

    Real Time Data AnalystWe are seeking a highly skilled individual to join our team as a Real Time Data Analyst. The successful candidate will be responsible for monitoring and analyzing real-time statistics, staffing adherence, list penetration, and client key performance indicators.Key Responsibilities:Manage multiple call queues in real time, ensuring...

  • Real Estate Asset Management Analyst Position

    1 week ago

    Pasig, National Capital Region, Philippines beBeeAsset Full time ₱3,000,000 - ₱4,000,000

    Real Estate Asset Management OpportunityWe are seeking a detail-oriented and highly organized professional to fill the role of Real Estate Asset Management Analyst.The successful candidate will be responsible for providing support in the areas of asset management, financial analysis, and portfolio monitoring. This includes preparing annual business plans,...

  • Real Estate Accountant

    1 week ago

    Pasig, National Capital Region, Philippines beBeeAccounting Full time ₱680,000 - ₱820,000

    Key Skills and QualificationsExperience in real estate accounting, with a strong understanding of Rent Manager or Yardi software.Familiarity with accounting principles and the ability to learn and apply them effectively.Strong data entry skills and attention to detail, with proficiency in using NetSuite for financial record-keeping.Responsibilities:The role...

  • Full Time Cost Accountant Position

    1 week ago

    Pasig, National Capital Region, Philippines beBeeAccounting Full time ₱3,500,000 - ₱6,000,000

    Job DescriptionThis is a full-time role for a Cost Accounting Analyst based in Pasig.The Cost Accounting Analyst will be responsible for preparing and analyzing financial statements, performing journal entries, and supporting finance and accounting operations.Day-to-day tasks include managing cost accounting records, conducting variance analysis, and...

  • WFM Analyst

    1 day ago

    Pasig, Philippines Carelon Global Solutions Philippines Full time

    Overview WFM Analyst role at Carelon Global Solutions Philippines. Monitor real-time call volume and adjust workforce to maintain service levels and maximize utilization. Responsibilities Monitors real-time call volume and ASA; adjusts schedules to maintain service levels. Monitors fluctuations in call volume and restores service levels quickly. Schedules...

  • Real Time Performance Specialist

    2 weeks ago

    Pasig, National Capital Region, Philippines beBeeAnalyst Full time ₱2,000,000 - ₱3,200,000

    Job Summary:We are seeking a highly analytical and detail-oriented Real Time Performance Specialist to join our team. The successful candidate will be responsible for monitoring and analyzing real-time metrics, managing staffing levels, and providing excellent customer service.Key Responsibilities:Monitor and analyze real-time statistics and metrics to...

  • Real Estate Underwriting/Acquisition Analyst

    1 week ago

    Pasig, National Capital Region, Philippines iSupport Worldwide Full time

    OverviewWe are looking for a detail-oriented and analytical Real Estate Underwriting/Acquisition Analyst to join our growing real estate investment team. In this role, you will gain exposure to the full lifecycle of real estate transactions, from market research and financial modeling to due diligence, acquisition, and investor presentations.Key...

  • Real Estate Underwriting/Acquisition Analyst

    2 weeks ago

    Pasig, National Capital Region, Philippines iSupport Worldwide Full time $104,000 - $130,878 per year

    We are looking for a detail-oriented and analytical Real Estate Underwriting/Acquisition Analyst to join our growing real estate investment team. In this role, you will gain exposure to the full lifecycle of real estate transactions, from market research and financial modeling to due diligence, acquisition, and investor presentations.Key...