Information Technology Infrastructure Specialist

4 weeks ago

Pasig, Philippines Connext Full time

Overview

Connext Pasig, National Capital Region, Philippines

Join to apply for the Information Technology Infrastructure Specialist role at Connext.

We are hiring for IT Infrastructure Specialist. Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Connext.

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What’s in it for you?
  • Competitive Compensation
  • Monthly Allowance & Perfect Attendance Bonus
  • Mid-Year Bonus
  • HMO Coverage & Life insurance
  • Mandated Government Benefits
  • 25% Night Differential
  • Company provided equipment
  • Great Company Culture

Work Set-up: Hybrid (Site and WFH)

Shift: Shifting Schedule

Roles and Responsibilities

The IT Infrastructure Specialist is responsible for maintaining, securing, and optimizing the organization’s network, servers, and backend IT systems. This role handles infrastructure monitoring, incident resolution, and system upgrades, ensuring business continuity and security. The specialist also provides technical guidance, manages IT assets, and supports cross-functional IT projects.

  • Monitor IT tickets and assign or resolve issues promptly to reduce downtime.
  • Manage and maintain local and cloud infrastructure.
  • Monitor security systems, networks, and live systems; respond to alerts.
  • Administer Windows and SQL servers, including patching and updates.
  • Handle network administration and access control.
  • Maintain technical documentation for infrastructure and security processes.
  • Manage backup systems and disaster recovery procedures.
  • Apply security standards and ensure compliance with IT policies.
  • Lead proactive infrastructure projects to improve performance and reliability.
  • Provide training to team members on infrastructure and security practices.
Required Qualifications
  • At least four (4) years of experience in IT infrastructure and support
  • Administers SaaS products such as Zoom and Salesforce.
  • Uses Microsoft 365, Active Directory, and endpoint management tools effectively.
  • Applies knowledge of Windows Server, SQL Server, and network administration.
  • Manages infrastructure security, backup systems, and disaster recovery processes.
  • Handles IT support desk operations using ticketing systems.
  • Applies understanding of security standards and compliance requirements.
  • Follows formal IT/IS policies and procedures in daily operations.
  • Provides technical support to Executive and high-level team members.
  • Supports both macOS and Windows operating environments.
  • Works efficiently in fast-paced and dynamic environments while maintaining accuracy.
  • Solves problems proactively and takes ownership of projects from start to finish.
  • Clear and coherent communication and interpersonal skills in English, with the ability to engage effectively with stakeholders at all levels.
Why choose CONNEXT?

Great Company Culture, Great Place to work Certified, Great Benefits, and lots of room for growth

CONNEXT is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance industries

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Information Technology
  • Industries
  • IT Services and IT Consulting, Data Infrastructure and Analytics, and IT System Custom Software Development

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