CSR Non-voice Accounts

7 days ago

Cebu City, Philippines Trinity Workforce Full time

Qualifications

Highschool and College graduates
Must have 6 months experience in a non-voice account
Average communications skills
Willing to work on-site.
Amendable to any given schedule
A team player
Can work ASAP.
Job Description

Handle mileage plus reservations and queries.
Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor.
Ensure accurate documentation of customer profiles/reservations.
Handle customer complaints and provide first time resolution.
Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
Keep all company information which includes customer information confidential and secured.
Join and enjoy the following benefits:

-Allowances

-Night Differentials

-HMO

-Leave credits

-Easy accounts

-Competitive salary

-Healthy working environment

-Free coffee

-Free water

-Accessible work locations (within Cebu city)

-State of the art facilities (gym, karaoke, pantry)

-Career growth

-Amazing opportunities

-Fun activities

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