Software Support Engineer

1 week ago


Cebu City, Philippines J-K Network Services Full time

Company Profile: Creative Company is a top-tier European provider specializing in digital solutions that help businesses build and expand their online presence.

Position: Software Support Engineer
Company Industry: Creative Industry
Work Location: Cebu City
Work Schedule: Mon - Friday (9:00 PM TO 6:00 am)
Salary: Php 60,000 - Php 80,000 gross
Work Set Up: Onsite

JOB REQUIREMENTS:
Bachelor’s degree in Computer Science, Information Technology, or related field.
Experience in software/application support or troubleshooting technical issues.
Skilled in HTML, CSS, JavaScript, Chrome DevTools, and knowledgeable in APIs/Integrations, Jira, GitHub, and SaaS architecture & deployment models
Experience with Google Tag Manager and back-end scripting
Excellent communication and problem-solving skills.

JOB RESPONSIBILITIES:
Provide technical support and troubleshooting to end-users and clients.
Diagnose and resolve software/application-related issues in a timely manner.
Escalate complex problems to development or senior engineering teams when needed.
Document issues, solutions, and create knowledge base articles.
Collaborate with cross-functional teams to ensure smooth product operations.

RECRUITMENT PROCESS: (Online-Onsite)
- Initial HR Interview
- Technical Skills Assessment (Onsite)
- Interview with Hiring Manager (Onsite)
- Final Job Offer



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