Team Leader

7 days ago


Makati, Philippines Nityo Infotech Full time

Team Leader
Location: 6th Floor, Glorietta 2 Corporate Center, Palm Drive, Ayala Center, Makati City
Work Setup: Hybrid (3 days onsite, 2 days WFH)
Schedule: Monday to Friday | Graveyard Shift
Preferred Industry: BPO Companies

Job Description:
We are looking for a dedicated and experienced Team Leader with a strong background in payroll, benefits administration, and customer service. This role is ideal for someone with a passion for people development, process improvement, and service excellence.

Qualifications:
-- Graduate of Business Administration/Management, Accounting, or any related discipline (Highly Preferred)
-- 3–5 years of experience in Customer Service, Benefits Administration, Payroll, HR, or related fields (Required / Highly Preferred)
-- 2–3 years of SME, Mentor, or Supervisory experience (Required)
-- Proven ability to prioritize critical client issues and manage workflow (Required)
-- Proficiency in the use of PC applications (Required)
-- Working knowledge of Payroll and Benefits Administration (Highly Preferred)
-- Effective oral and written communication skills
-- Strong interpersonal, conflict management, and mentoring skills
-- Excellent time management, organizational, and planning abilities

Competencies:
-- Delivering world-class service and client satisfaction
-- Thriving in a fast-paced and diverse environment
-- Driving and managing exceptional team performance
-- Collaborating with internal resources across all levels
-- Providing guidance and feedback for continuous development
-- Leading by example with high professional standards
-- Supporting business goals through strategic alignment
-- Communicating effectively across diverse audiences
-- Exercising good judgment and sound business decisions

Preferred Experience:
-- Strong coaching and talent development background
-- Experience in project implementation and management
-- Exposure to accounts such as telco, helpdesk, benefits, payroll, and HR administration


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