Helpdesk Analyst

16 hours ago


Taguig, Philippines IT By Design Full time

We are looking for an IT professional to help manage and resolve technical issues for our clients. This role focuses on in-house support, handling a variety of support tickets, and providing maintenance services for customer networks.

Key Responsibilities:
1. Monitor Networks & Troubleshoot IT Issues
2. Backup Management
3. Desktop Support: Troubleshoot and maintain desktop operating systems.
4. Set up and support client applications, printers, and VPNs.
5. Support Office 365 & Users: Help with Office 365 administration and assist end users with their accounts.
6. Active Directory Management: Support user accounts and permissions in Active Directory.

Qualifications:
-Onsite & Night Shift: Must be available to work onsite in BGC, Taguig, and work night shifts (8pm-5am Manila Time).
-Experience: At least 2 years in a Service Desk or Help Desk role.
-Technical Skills: Experience with Active Directory, Office 365, Windows Desktop OS, VPNs, and basic networking.
-Good Communication: Ability to communicate clearly with international clients.

Benefits:
-Competitive Salary & Work-Life Balance
-HMO with free dependents starting Day 1.
-On-the-job training and career development opportunities.
-Pet insurance

Other Perks:
-13th Month Pay
-Free Snacks & Unlimited Coffee
-Subsidized Meals (50% paid by the company)
-Sleeping Quarters



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