Subject Matter Expert

Experience Required: 12-18 months' work experience as a Subject Matter Expert in Microsoft product support, Service Desk, or tech support processes. Proven ability to gather disorganized data into usable knowledge articles. Experience troubleshooting Microsoft products such as Exchange on-prem (EOP), Teams, SharePoint, Outlook, OneDrive, and Share...

Experience Required:12-18 months' work experience as a Subject Matter Expert in Microsoft product support, Service Desk, or tech support processes.Proven ability to gather disorganized data into usable knowledge articles.Experience troubleshooting Microsoft products such as Exchange on-prem (EOP), Teams, SharePoint, Outlook, OneDrive, and Share Drive.Key...

Role CDU Retail SME / COE ExpertJob Family Group Know Your CustomerJob Family Know Your Customer Process DesignFunction ObjectivesSubject Matter Experts (or Process Experts) should have the knowledge, skills, and experience in AML/CTF area of expertise to serve as an authority among other employees in the Department. The main goal is to enable the team to be...

Role CDU Retail SME / COE ExpertJob Family Group Know Your CustomerJob Family Know Your Customer Process DesignFunction ObjectivesSubject Matter Experts (or Process Experts) should have the knowledge, skills, and experience in AML/CTF area of expertise to serve as an authority among other employees in the Department. The main goal is to enable the team to be...

Employees in this level provide detailed and comprehensive support/expertise to a specific area of the business by taking on responsibility for tasks of an organizational, process or operational nature. Requires in-depth experience and a high (advanced or expert) proficiency knowledge level in several aspects of a process. Understands the complex process...

Employees in this level provide detailed and comprehensive support/expertise to a specific area of the business by taking on responsibility for tasks of an organizational, process or operational nature. Requires in-depth experience and a high (advanced or expert) proficiency knowledge level in several aspects of a process. Understands the complex process...

Employees in this level provide detailed and comprehensive support/expertise to a specific area of the business by taking on responsibility for tasks of an organizational, process or operational nature. Requires in-depth experience and a high (advanced or expert) proficiency knowledge level in several aspects of a process. Understands the complex process...

Employees in this level provide detailed and comprehensive support/expertise to a specific area of the business by taking on responsibility for tasks of an organizational, process or operational nature. Requires in-depth experience and a high (advanced or expert) proficiency knowledge level in several aspects of a process. Understands the complex process...

The successful candidate for the role will provide technical support for Exchange Online /M365/ MS Teams/One Drive/Share Drive tickets, ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures....

The successful candidate for the role will provide technical support for Exchange Online /M365/ MS Teams/One Drive/Share Drive tickets, ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures....

Contributes to the development and implementation of the E2E KYC solutions as well as to the translation of regulatory KYC requirements into KYC processes, (quality) standards and controls, frameworks and workplace instructions, analysis and reporting to enable the organization to become sustainably better at the execution of Financial Crime policies.

Onsite - BGC, Taguig Qualifications Graduate of any 4-year course or completed first year in college Experience in handling escalation calls. Minimum of 3 years of work experience as an SME in the BPO/shared services industry. Excellent oral and written communication. Good problem-solving skills and ability to multitask. Amenable to work in shifting...

Onsite - BGC, Taguig Qualifications Graduate of any 4-year course or completed first year in college Experience in handling escalation calls. Minimum of 3 years of work experience as an SME in the BPO/shared services industry. Excellent oral and written communication. Good problem-solving skills and ability to multitask. Amenable to work in shifting...

Onsite - BGC, TaguigQualificationsGraduate of any 4-year course or completed first year in collegeExperience in handling escalation calls.Minimum of 3 years of work experience as an SME in the BPO/shared services industry.Excellent oral and written communication.Good problem-solving skills and ability to multitask.Amenable to work in shifting schedule in...

Contributes to the development and implementation of the E2E KYC solutions as well as to the translation of regulatory KYC requirements into KYC processes, (quality) standards and controls, frameworks and workplace instructions, analysis and reporting to enable the organization to become sustainably better at the execution of Financial Crime policies.

Contributes to the development and implementation of the E2E KYC solutions as well as to the translation of regulatory KYC requirements into KYC processes, (quality) standards and controls, frameworks and workplace instructions, analysis and reporting to enable the organization to become sustainably better at the execution of Financial Crime policies.

Contributes to the development and implementation of the E2E KYC solutions as well as to the translation of regulatory KYC requirements into KYC processes, (quality) standards and controls, frameworks and workplace instructions, analysis and reporting to enable the organization to become sustainably better at the execution of Financial Crime policies.

Responsibilities: • Understand customer issues and provide solutions. • Executes transactions as per prescribed timelines and follows all predefined procedures to meet the SLA targets for the specific process within the guidelines, and policies of the client. • Meet SLA and KPIs • Handle escalation calls. • Knowledge and experience in ticketing...

Responsibilities: • Understand customer issues and provide solutions. • Executes transactions as per prescribed timelines and follows all predefined procedures to meet the SLA targets for the specific process within the guidelines, and policies of the client. • Meet SLA and KPIs • Handle escalation calls. • Knowledge and experience in ticketing...

Responsibilities:• Understand customer issues and provide solutions. • Executes transactions as per prescribed timelines and follows all predefined procedures to meet the SLA targets for the specific process within the guidelines, and policies of the client.• Meet SLA and KPIs• Handle escalation calls.• Knowledge and experience in ticketing...