Subject Matter Expert
4 weeks ago
12-18 months' work experience as a Subject Matter Expert in Microsoft product support, Service Desk, or tech support processes.
Proven ability to gather disorganized data into usable knowledge articles.
Experience troubleshooting Microsoft products such as Exchange on-prem (EOP), Teams, SharePoint, Outlook, OneDrive, and Share Drive.
Key Responsibilities:
Utilize active listening and questioning techniques to determine the root cause of issues and resolve them efficiently.
Demonstrate exceptional knowledge of customer care operations and processes.
Analyze problems, evaluate solutions, and collaborate with colleagues to resolve issues.
Take ownership of customer issues and ensure they are resolved thoroughly and empathetically.
Assist Service Engineers in implementing and improving processes and procedures within the team.
Actively troubleshoot and escalate issues as needed to ensure timely resolution.
Maintain confidentiality and data protection for customer interactions.
-
Subject Matter Expert
4 weeks ago
BGC Taguig City, Philippines TASQ STAFFING SOLUTION INC. Full timeExperience Required: 12-18 months' work experience as a Subject Matter Expert in Microsoft product support, Service Desk, or tech support processes. Proven ability to gather disorganized data into usable knowledge articles. Experience troubleshooting Microsoft products such as Exchange on-prem (EOP), Teams, SharePoint, Outlook, OneDrive, and Share...
-
Subject Matter Expert
3 weeks ago
Taguig, Philippines TASQ STAFFING SOLUTION INC. Full timeExperience Required:12-18 months' work experience as a Subject Matter Expert in Microsoft product support, Service Desk, or tech support processes.Proven ability to gather disorganized data into usable knowledge articles.Experience troubleshooting Microsoft products such as Exchange on-prem (EOP), Teams, SharePoint, Outlook, OneDrive, and Share Drive.Key...
-
KYC Subject Matter Expert
1 week ago
Taguig, Philippines ING Business Shared Services B.V. Full timeRole CDU Retail SME / COE ExpertJob Family Group Know Your CustomerJob Family Know Your Customer Process DesignFunction ObjectivesSubject Matter Experts (or Process Experts) should have the knowledge, skills, and experience in AML/CTF area of expertise to serve as an authority among other employees in the Department. The main goal is to enable the team to be...
-
KYC Subject Matter Expert
1 week ago
Taguig, Philippines ING Business Shared Services B.V. Full timeRole CDU Retail SME / COE ExpertJob Family Group Know Your CustomerJob Family Know Your Customer Process DesignFunction ObjectivesSubject Matter Experts (or Process Experts) should have the knowledge, skills, and experience in AML/CTF area of expertise to serve as an authority among other employees in the Department. The main goal is to enable the team to be...
-
Subject Matter Expert
1 month ago
Taguig, Philippines ING Business Shared Services B.V. Full timeEmployees in this level provide detailed and comprehensive support/expertise to a specific area of the business by taking on responsibility for tasks of an organizational, process or operational nature. Requires in-depth experience and a high (advanced or expert) proficiency knowledge level in several aspects of a process. Understands the complex process...
-
Subject Matter Expert
4 weeks ago
Taguig, Philippines ING Full timeEmployees in this level provide detailed and comprehensive support/expertise to a specific area of the business by taking on responsibility for tasks of an organizational, process or operational nature. Requires in-depth experience and a high (advanced or expert) proficiency knowledge level in several aspects of a process. Understands the complex process...
-
Subject Matter Expert
4 weeks ago
Taguig, National Capital Region, Philippines ING Full timeEmployees in this level provide detailed and comprehensive support/expertise to a specific area of the business by taking on responsibility for tasks of an organizational, process or operational nature. Requires in-depth experience and a high (advanced or expert) proficiency knowledge level in several aspects of a process. Understands the complex process...
-
Subject Matter Expert
3 weeks ago
Philippines, Taguig ING Business Shared Services B.V. Full timeEmployees in this level provide detailed and comprehensive support/expertise to a specific area of the business by taking on responsibility for tasks of an organizational, process or operational nature. Requires in-depth experience and a high (advanced or expert) proficiency knowledge level in several aspects of a process. Understands the complex process...
-
Taguig, Philippines VCC Link, Inc. Full timeThe successful candidate for the role will provide technical support for Exchange Online /M365/ MS Teams/One Drive/Share Drive tickets, ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures....
-
Taguig, Philippines VCC Link, Inc. Full timeThe successful candidate for the role will provide technical support for Exchange Online /M365/ MS Teams/One Drive/Share Drive tickets, ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures....
-
KYC Subject Matter Expert
1 week ago
Taguig, National Capital Region, Philippines ING Full timeContributes to the development and implementation of the E2E KYC solutions as well as to the translation of regulatory KYC requirements into KYC processes, (quality) standards and controls, frameworks and workplace instructions, analysis and reporting to enable the organization to become sustainably better at the execution of Financial Crime policies.
-
Subject Matter Expert
4 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeOnsite - BGC, Taguig Qualifications Graduate of any 4-year course or completed first year in college Experience in handling escalation calls. Minimum of 3 years of work experience as an SME in the BPO/shared services industry. Excellent oral and written communication. Good problem-solving skills and ability to multitask. Amenable to work in shifting...
-
Subject Matter Expert
4 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeOnsite - BGC, Taguig Qualifications Graduate of any 4-year course or completed first year in college Experience in handling escalation calls. Minimum of 3 years of work experience as an SME in the BPO/shared services industry. Excellent oral and written communication. Good problem-solving skills and ability to multitask. Amenable to work in shifting...
-
Subject Matter Expert
4 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeOnsite - BGC, TaguigQualificationsGraduate of any 4-year course or completed first year in collegeExperience in handling escalation calls.Minimum of 3 years of work experience as an SME in the BPO/shared services industry.Excellent oral and written communication.Good problem-solving skills and ability to multitask.Amenable to work in shifting schedule in...
-
KYC Subject Matter Expert
1 week ago
Taguig, Philippines ING Full timeContributes to the development and implementation of the E2E KYC solutions as well as to the translation of regulatory KYC requirements into KYC processes, (quality) standards and controls, frameworks and workplace instructions, analysis and reporting to enable the organization to become sustainably better at the execution of Financial Crime policies.
-
KYC Subject Matter Expert
5 days ago
Taguig, Philippines ING Business Shared Services B.V. Full timeContributes to the development and implementation of the E2E KYC solutions as well as to the translation of regulatory KYC requirements into KYC processes, (quality) standards and controls, frameworks and workplace instructions, analysis and reporting to enable the organization to become sustainably better at the execution of Financial Crime policies.
-
KYC Subject Matter Expert
6 days ago
Philippines, Taguig ING Business Shared Services B.V. Full timeContributes to the development and implementation of the E2E KYC solutions as well as to the translation of regulatory KYC requirements into KYC processes, (quality) standards and controls, frameworks and workplace instructions, analysis and reporting to enable the organization to become sustainably better at the execution of Financial Crime policies.
-
Operations Subject Matter Expert
4 weeks ago
Taguig, Philippines VCC Link, Inc. Full timeResponsibilities: • Understand customer issues and provide solutions. • Executes transactions as per prescribed timelines and follows all predefined procedures to meet the SLA targets for the specific process within the guidelines, and policies of the client. • Meet SLA and KPIs • Handle escalation calls. • Knowledge and experience in ticketing...
-
Operations Subject Matter Expert
4 weeks ago
Taguig, Philippines VCC Link, Inc. Full timeResponsibilities: • Understand customer issues and provide solutions. • Executes transactions as per prescribed timelines and follows all predefined procedures to meet the SLA targets for the specific process within the guidelines, and policies of the client. • Meet SLA and KPIs • Handle escalation calls. • Knowledge and experience in ticketing...
-
Operations Subject Matter Expert
1 month ago
Taguig, Philippines VCC Link, Inc. Full timeResponsibilities:• Understand customer issues and provide solutions. • Executes transactions as per prescribed timelines and follows all predefined procedures to meet the SLA targets for the specific process within the guidelines, and policies of the client.• Meet SLA and KPIs• Handle escalation calls.• Knowledge and experience in ticketing...