CSR

2 weeks ago

PAMPANGA, Philippines METACOM Full time

We are looking for highly motivated Customer Service Representatives to join our growing team in Pampanga. The CSR will be responsible for handling customer inquiries through phone, email, or chat, providing accurate information, resolving issues, and ensuring customer satisfaction. This role requires excellent communication skills, strong problem-solving abilities, and a customer-first mindset.

Key Responsibilities:

Answer inbound calls, emails, or chats and assist customers with inquiries, requests, or complaints.
Provide accurate information about products, services, billing, and policies.
Handle customer concerns with professionalism, empathy, and efficiency.
Escalate complex issues to the appropriate department when necessary.
Maintain customer records by updating account information in the system.
Achieve daily performance targets such as call handling time, customer satisfaction, and quality scores.
Follow company guidelines and compliance standards at all times.

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