CSR - Work on Site - Angeles Site

1 week ago

Balibago Pampanga, Philippines CPI Management Services Full time ₱200,000 - ₱250,000 per year

About the role

CPI Management Services' is seeking a talented Customer Service Representative (CSR) to join our vibrant team in our Angeles City, Pampanga office. In this full-time, on-site role, you will be responsible for delivering exceptional customer service to our valued clients. This is an exciting opportunity to contribute to the success of our fast-paced call centre operations.

What you'll be doing

  1. Providing courteous and efficient customer service via phone, email, and chat
  2. Resolving customer inquiries and concerns in a timely and professional manner
  3. Maintaining detailed records of customer interactions and following up as needed
  4. Identifying opportunities to enhance the customer experience and suggest process improvements
  5. Collaborating with cross-functional teams to ensure seamless service delivery
  6. Adhering to all company policies, procedures, and quality standards

What we're looking for

  1. At least 1 year of experience in a customer service or call centre role
  2. Excellent communication and interpersonal skills, with the ability to build rapport with customers
  3. Strong problem-solving and critical thinking abilities to effectively handle customer issues
  4. Proficient in using computer systems and software, including CRM tools
  5. Commitment to providing a superior customer experience
  6. Flexibility to work in a fast-paced, dynamic environment
  7. Fluency in both English and Filipino/Tagalog

What we offer

At CPI Management Services', we are committed to fostering a positive work environment and supporting the professional growth of our employees. We offer competitive compensation, opportunities for career advancement, and a range of benefits, including health insurance, retirement plans, and ongoing training and development programs. Join our dynamic team and be a part of our mission to deliver world-class customer service.

If you're excited to contribute your talents to our organisation, we encourage you to apply now.

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