Spanish Bilingual Customer Service Representative

1 month ago

Cebu City, Philippines Med Supply US Full time
Company Overview: Med Supply US is a leading provider of durable medical equipment, specializing in continuous glucose monitors and catheters. We are dedicated to enhancing the quality of life for patients with chronic medical conditions by offering top-tier products and exceptional service. Our commitment to excellence is reflected in our team members, who are integral to our success and the achievement of our mission.

Position Overview:
We are seeking a motivated and bilingual individual proficient in Spanish and English to join our team as a Bilingual Customer Service Representative, specializing in Durable Medical Equipment (DME). The successful candidate will be responsible for driving sales and promoting our range of DME products to healthcare professionals and facilities serving Spanish-speaking communities.
Responsibilities:
  • Greet patients in a courteous and welcoming manner.
  • Collect patient information, including personal details, medical history, and insurance coverage, using electronic medical record systems or paper forms.
  • Verify insurance eligibility and coverage details, including copayments, deductibles, and any pre-authorizations required for services.
  • Explain financial responsibilities to patients and assist them in understanding insurance benefits and billing procedures.
  • Coordinate appointments and referrals for patients with various healthcare providers or departments within the facility.
  • Ensure all necessary paperwork is completed accurately and in compliance with regulatory requirements.
  • Maintain patient confidentiality and adhere to HIPAA guidelines at all times.
  • Answer phone calls and respond to inquiries from patients, healthcare providers, and insurance companies.
  • Collaborate with other healthcare professionals, such as physicians, nurses, and administrative staff, to ensure seamless patient care.
  • Assist with administrative tasks, such as scheduling appointments, filing documents, and processing referrals.

Requirements:
  • High school diploma or equivalent; associate's or bachelor's degree in healthcare administration or related field preferred.
  • Prior experience in a healthcare setting, preferably in patient intake or registration.
  • Proficiency in using electronic medical record systems and other healthcare software.
  • Excellent communication skills, both written and verbal, with the ability to interact effectively with patients, families, and healthcare team members.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Knowledge of medical terminology, insurance billing processes, and regulatory requirements.
  • Compassionate and empathetic demeanor, with a commitment to providing exceptional patient care.
  • Ability to maintain professionalism and confidentiality in sensitive situations.
  • Flexibility to adapt to changing priorities and schedules.

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