Section Head, Frontline Development, and Support Services

1 week ago


Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

Job Description:

  1. The position is responsible for contributing to the development and implementation of the Talent Development Road Map and Learning Management System for all positions under the Sales and Marketing Division.
  2. Leading and monitoring the daily activities and work deliverables of the Frontline Talent Development and Support Services Section and reports directly to the immediate head for the required updates and reports.
  3. Leading and assisting in planning, assessing, organizing, coordinating, and implementing all approved Role-Specific Learning Programs, Mandatory Trainings, Refresher Courses, Special Courses & Trainings, Cross-Trainings, and High-Potential League Leadership Training (Face-to-Face, Online, and Blended) for the Sales and Marketing Division (including Business Partners) as well as the Frontline Talent Development Senior Specialists assigned business channels to ensure employee productivity, achieve the desired employee performance, and reduce the learning time needed for newly-onboarded employees to adjust and reach expected optimal results.
  4. Assisting in the development and implementation of VERTEX Academy's Online Learning Management System and learning contents to ensure efficiency of post-onboarding programs and ongoing learning programs for the Sales and Marketing Division's workforce.
  5. Serving as the Lead Technical Trainer for the new SOP and key systems training under all Business Channels.
  6. Assisting the immediate head in the preparation of Learning Programs proposals, budget allocation plans, and payment requests.
  7. Continuously conducting research for new learning methodologies (both online and offline) and best training practices for the Sales and Marketing Division's Learning Programs continuous improvement, coaching the team members on these new trends.
  8. Serving and contributing as a strategic member under the Sales and Marketing Strategic Team; attending Strategic Team meetings and brainstorming sessions.
  9. Providing prompt assistance and full support to the Immediate Head and Division Head at all times.

Job Qualifications:

  1. Graduate of a four-year course in Business Administration majoring in Human Resource Development Management or Psychology.
  2. Must have at least 1 to 2 years of related work experience in Training.
  3. Possesses very good Leadership, Communication, and Decision-making Skills.
  4. With advanced knowledge in Microsoft Excel and other applications used for reporting.
  5. Able to work under pressure, highly trustworthy, and willing to work on an irregular schedule.

Additional details:

  1. Work schedule: Mondays - Saturdays
  2. Work arrangement: Onsite - Cebu | Fulltime
#J-18808-Ljbffr

  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    **About the Role:**TASQ Staffing Solutions is seeking a Frontline Talent Developer to join our team. This role involves working closely with various stakeholders to develop and implement learning programs that enhance the skills and knowledge of our frontline staff.The ideal candidate will have a strong background in training and development, excellent...


  • Cebu City, Central Visayas, Philippines ETeam Full time

    Skill Up with Us - Frontline Service Specialist OpportunityWelcome to ETeam, where we empower our employees to reach their full potential through continuous learning and development. As a Frontline Service Specialist, you will be at the forefront of delivering seamless customer experiences that meet and exceed expectations.Your primary responsibilities...


  • Cebu City, Central Visayas, Philippines XtendOps Philippines Full time

    XtendOps Philippines is a leading provider of customer support services. We're seeking skilled professionals to join our team as Senior Frontline Support Representatives.This role involves delivering exceptional customer support, troubleshooting technical issues, and collaborating with internal teams to ensure seamless support.To succeed in this role, you...


  • Cebu City, Central Visayas, Philippines Virginia Food, Inc (VFI) Full time

    Job Responsibilities:Contribute to shaping and executing the Talent Development Roadmap and Learning Management System for the Sales and Marketing Division.Oversee daily activities and deliverables of the Frontline Talent Development Section, providing timely updates to the Immediate Head.Research and implement innovative learning methodologies and best...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    We are TASQ Staffing Solutions, a leading provider of staffing solutions. We are seeking highly skilled and motivated Frontline Support Specialists to join our team in Cebu City.The ideal candidate will possess excellent communication skills, be conversant in English, and have a high school diploma or equivalent. Previous experience in customer service or a...


  • Cebu City, Central Visayas, Philippines XtendOps Philippines Full time

    Position: Customer Service/Senior Frontline Support SpecialistCompensation: Starting at $3.50+ per hourWe're looking for top talent to join our team Here's what we need:1 year of BPO blended experience (Inbound/Outbound, Live Chat, and Email Support)Strong communication skills and a customer-first mindsetAbility to work onsiteIf you're passionate about...


  • Cebu City, Central Visayas, Philippines Quantum Sourcing Full time

    We are seeking a Frontline Customer Support Role professional to join our team at Quantum Sourcing. As a customer-facing representative, you will be responsible for providing top-notch service to our clients, resolving any issues they may have, and maintaining a positive and supportive attitude at all times.What You Will DoTo provide exceptional customer...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    **Job Overview:**TASQ Staffing Solutions is seeking an experienced Learning and Development Specialist to join our team. As a key member of our organization, you will be responsible for developing and implementing learning programs that enhance the skills and knowledge of our sales and marketing division.The ideal candidate will have a strong background in...


  • Cebu City, Central Visayas, Philippines Metacom Careers Full time

    **Join Our Team at Metacom Careers:**We are seeking highly skilled and motivated individuals to join our team as Frontline Banking Representatives.About the Role:As a Frontline Banking Representative, you will be responsible for providing excellent customer service and support to our clients, analyzing client needs and providing tailored solutions, working...


  • Bacolod City, Western Visayas, Philippines Neksjob Corporation Full time

    Neksjob Corporation is committed to delivering exceptional customer experiences. We are seeking a highly skilled Frontline Support Associate to join our team and help us achieve this goal.This role requires individuals with excellent English communication skills, the ability to work in a fast-paced environment, and a strong desire to learn and grow.We offer...


  • Cebu City, Central Visayas, Philippines Department of Social Welfare and Development Central Office - Government Full time

    Job DescriptionBrief Description of the General Function of the Position:Under general supervision, He/She will serve as the Section Head and perform technical functions in the Budget Section; supervises budget preparation and acts as financial adviser on budgetary matters in the region; oversees the overall operation of the Section and does other related...


  • Iloilo City, Western Visayas, Philippines XtendOps Philippines Full time

    Job Type: Onsite Full-TimeJob Description: We are seeking a dedicated and enthusiastic Frontline Support Representative / Customer Service Representative (CSR) to join our team. As a CSR, you will be our customers' first point of contact, providing outstanding service and support. Your primary responsibilities will include handling inquiries, resolving...


  • Cebu City, Central Visayas, Philippines Wipro Digital Operations and Platforms Full time

    We are looking for a seasoned Service Delivery Head to join our team at Wipro Digital Operations and Platforms. The successful candidate will be responsible for overseeing the operations of multiple lines of business, ensuring seamless execution of delivery of work across one or more lines of business.Main Responsibilities:Develop, implement, and optimize...


  • Cebu City, Central Visayas, Philippines Dynamic Talent Solutions Full time

    Our Team:At Dynamic Talent Solutions, we pride ourselves on being a dynamic and supportive team. We believe in fostering a positive and inclusive work environment, where our employees can grow and thrive.Job Description:We are seeking a skilled and motivated Customer Service Representative to join our team in Cebu. As a Frontline Account Handler, you will be...


  • Iloilo City, Western Visayas, Philippines XtendOps Philippines Full time

    Job Type: Onsite Full-TimeJob Description: We are seeking a dedicated and enthusiastic Frontline Support Representative / Customer Service Representative (CSR) to join our team. As a CSR, you will be our customers' first point of contact, providing outstanding service and support. Your primary responsibilities will include handling inquiries, resolving...


  • Iloilo City, Western Visayas, Philippines XtendOps Philippines Full time

    Job Type: Onsite Full-TimeJob Description: We are seeking a dedicated and enthusiastic Frontline Support Representative / Customer Service Representative (CSR) to join our team. As a CSR, you will be our customers' first point of contact, providing outstanding service and support. Your primary responsibilities will include handling inquiries, resolving...


  • Bacolod City, Western Visayas, Philippines Neksjob Philippines Full time

    Neksjob Philippines is seeking a skilled Frontline Service Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and resolving customer complaints in a timely and professional manner.Key Responsibilities:Handle customer inquiries and respond to concerns via phone,...


  • Tarlac City, Central Luzon, Philippines Neksjob Full time

    Neksjob Corporation Job OpportunityWe are seeking a Frontline Support Specialist to join our team. As a key member of our front-line support, you will be responsible for responding to customer inquiries, resolving issues, and providing information about our products and services.Key ResponsibilitiesRespond to incoming calls from customers in a timely and...


  • Angeles City, Central Luzon, Philippines EmergeLocal, Inc. Full time

    Key ResponsibilitiesWe are looking for a driven and results-oriented Frontline Business Development Representative to join our team in Angeles City, Pampanga. As a frontline business development representative, you will play a crucial role in securing qualified leads for our sales team.Your key responsibilities will include identifying and sourcing...

  • General Services Head

    3 weeks ago


    Cebu City, Central Visayas, Philippines Southwestern University, Inc. Full time

    Join our mission in making lives betterSouthwestern University Medical Center is looking for a competent General Services Head who can be a great partner on the efficient planning, use, monitoring, disposal and security of the company's assets. He also ensures that all staff and visitors are in an environment that is safe, clean, and organized.Duties and...