Site Operations Manager, Associate Director

Grade Level (for internal use): 12

The Role: Site Operations Manager, Associate Director

The Team: This role will be part of the pioneering Global Index Management & Production Group (IMPG) in Philippines.

What is in it for you?

• Together with Senior leaders in IMPG, the Associate Director will help build a team of highly motivated and competent ICAD Specialists and DX automation members.
• You will manage and participate in the daily operations as well as global projects.
• The Associate Director will be a key leader for the organization with responsibility to build out a new office location, take part in the daily ICAD production tasks, and supporting the DX team management.
• Gain the opportunity to shape and develop a new office location from the ground up.
• Lead and participate in global projects, collaborating with cross-functional teams.
• Play a key role in overseeing daily ICAD production tasks, supporting DX team management, and driving innovation in automation and operational excellence.

Responsibilities and Impact:

The Associate Director will oversee the Makati office which will initially be comprised of individuals from two separate teams. The role will include recruiting, onboarding, and training of all individuals in the office, development of the office and the individuals working there, as well as taking part in production tasks rotations. The first two teams established in the Makati office will be the Index Calculation and Distribution Team (ICAD) and Data Excellence team (DX). ICAD members in Makati will report to an ICAD Team Lead and will be responsible for the real-time and end-of-day index calculation and distribution of indices in the APAC Region. DX members will focus on automating data management processes, designing and deploying Python/SQL/Power BI solutions, and executing operational tasks. The Associate Director will take full responsibility for office operations, ensuring efficiency, accuracy, and timely completion of tasks while fostering collaboration and professional growth within the teams.

Oversee the operational tasks for the ICAD and DX teams including but not limited to:

• Calculate S&P DJI branded indices on a daily basis, ensuring timely and accurate delivery of real-time and end-of-day index data to clients and end users.
• Run daily QA validations to ensure accuracy and integrity of the index values distributed to clients.
• Daily monitoring of real-time calculation and distribution of global indices, investigating system alerts, price movements and index value changes where appropriate and resolving in a timely manner.
• Monitor various underlying component indices for any updated values and recalculate where necessary, escalating to the respective Index Committee where dictated by S&P DJI policy.
• Ensure ICAD and DX processes adhere to internal S&P policies & procedures, data governance standards, and regulatory requirements.
• Work in close coordination with the technology and production support groups in order to further automate and enhance our system capabilities and troubleshoot production issues.
• Manage and maintain key relationships with other groups within the department and across other departments, particularly Client Coverage, Index Services and IT Support.
• Drive and participate in global DX projects, ensuring timely delivery and successful implementation of automation tools and process enhancements.

Responsible for the office's development and performance including:

• Head count.
• Hiring of new analysts.
• Assessing bandwidth and capabilities.
• Mentor and upskill team members, fostering a culture of continuous learning and innovation in automation and data management.
• Training new team members.

What We're Looking For:

Basic Required Qualifications:

• Strong managerial skills with demonstrated ability to lead teams to success.
• Minimum of 5 years of professional experience in a financial services or analytics role (at an index provider would be beneficial).
• Strong understanding of financial markets, asset classes and company fundamentals.
• Ability to work in and create a team environment and to assume responsibility, work with others and manage projects.
• Must be able to demonstrate excellent analytical and quantitative capabilities to solve original, non-routine problems in a timely and insightful manner.
• Must be able to understand complex spreadsheet models and calculation algorithms.
• Excellent written and verbal communication skills and the ability to coordinate work done by multiple people and/or groups.

Additional Preferred Qualifications:

• Advanced degree or equivalent in Business, Mathematics, Economics, IT, or Finance preferred strongly preferred.
• Strong working knowledge of analytical applications such as Excel and Access, and various data vendor tools including Refinitiv, FactSet and Capital IQ would be a plus.
• Experience with Python, SQL, VBA and Microsoft Power Platform would be preferred, including coding/automating spreadsheet calculation model.

About S&P Global Dow Jones Indices

At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We're the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500 and the Dow Jones Industrial Average.

What's In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

Our Values:
Integrity, Discovery, Partnership

Benefits:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Inclusive Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.