Health Claims Officer
7 days ago
Job Qualifications:
- Graduate of any 4-year medical course related.
- Minimum of 5 years in an HMO or health insurance company; and at least 3 years in a Liaison Officer role.
- Working experience/knowledge of health general practice.
- Pleasing personality and currently residing in any of the following areas: Metro Manila, Metro Cebu & Davao. Willing to travel between locations.
- Good networking skills and confidence in liaising and building strong relationships with stakeholders at all levels, both internal and external to the organization.
Duties and Responsibilities:
- Assessment/adjudication of "real-time" hospitalization claims of insured members (i.e., currently hospitalized customers).
- Analysis of medical documents related to the hospitalization of insured customers to come up with the correct claims decision.
- Approve amounts (up to P500K) and ensure proper escalations are done for claim amounts beyond their limit.
- Effectively communicate the benefits of the health insurance plan to customers and agents, both verbally and in writing.
- Ensure proper case management is conducted to provide a seamless health customer journey for hospitalized clients.
- Engage with hospitalized clients to ensure their needs are attended to and provide meaningful services during their confinement.
- Facilitate the administration of health benefits to all members/policyholders through proper coordination between the patient and the provider (doctors, hospitals, clinics).
- Develop, establish, and maintain strong third-party relationships with TPAs and providers (doctors, hospitals, clinics).
- Ensure that each third-party relationship is implemented and covered by a contract or Memorandum of Agreement (MOA) as applicable.
- Monitor the performance of company LOs, ensuring proper coordination of services of the TPA and providers, and resolve or escalate issues when necessary. Ensure that each company LO is effectively and efficiently performing within their duties and job responsibilities.
- Handle all inquiries, concerns, and requests of members relative to their health benefits.
- Coordinate with the Billing/Collection Department of accredited hospitals regarding the status of confined clients/members, and with the Liaison office at the Head Office regarding the coverage of the confined clients/members.
- Gather information or medical documents as needed for the assessment of inpatient or hospitalization claims.
- Keep up-to-date with all factors affecting the service.
- Prepare special reports (daily, weekly, monthly) as required.
- Perform other tasks that may be assigned from time to time.
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