Health Claims Officer
1 week ago
Please be advised that this is a contractual job for 5 months
About the role
As the Health Claims LO, you will be assigned to different hospitals across the county and provide a range of support services to our health clients across Metro Manila, Metro Cebu & Davao areas. The role centers on customer/client management to achieve integrated care outcomes for hospitalized clients.
Key Responsibilities:
- Assessment/adjudication of "real-time" hospitalization claims of Insured members (i.e., currently hospitalized customers)
- Analysis of medical documents related to the hospitalization of an Insured customer to come up with the correct claims decision
- Approve amounts (up to P500K) and ensure proper escalations are done for those claim amounts beyond their limit
- Effectively communicate the benefits of the health insurance plan to the customer and to the agents both verbally and in writing
- Ensure proper case management to provide a seamless health customer journey for hospitalized customers (this includes engaging with hospitalized clients to ensure that their needs are attended to and providing meaningful services during confinement)
- Facilitate administration of health benefits to all members/policy holders through proper coordination between the patient and the provider (Doctors, Hospitals, Clinics)
- Develop, establish, and maintain strong 3rd party relationships with TPA and Providers (Doctors, Hospitals, Clinics)
- Ensure that each third party relationship is implemented and covered by a contract or Memorandum of Agreement (MOA) as applicable; Monitor the performance of AXA LOs, ensure proper coordination of services of the TPA and Providers, and resolve or escalate issues when necessary; Ensure that each AXA LO is effectively and efficiently performing within the bounds of their duties and job responsibilities; Handle all inquiries, concerns, and requests of members relative to their health benefits
- Coordinate with the Billing/Collection Department of accredited hospitals regarding the status of confined client-members, and with the Liaison office at the Head Office regarding the coverage of the confined client-members
- Gather information or Medical Documents as needed for the assessment of inpatient or hospitalization claims; Keep up-to-date with all factors affecting the service
- Prepare special reports (daily, weekly, monthly) as required
- Perform other tasks that may be assigned from time to time
Qualifications:
- Graduate of any 4-year medical course related
- Minimum of 5 years in an HMO or health insurance company
- At least 3 years in a Liaison Officer role
Knowledge, skills, and abilities:
- Experience as a Liaison Officer is an advantage
- Working knowledge of health general practice
- Pleasing personality and currently residing in any of the following areas: Metro Manila, Metro Cebu & Davao
- Excellent interpersonal skills including advanced communication skills, both written and verbal
- Good presentation skills and ability to speak publicly
- Good networking skills and confidence in liaising and building strong relationships with stakeholders at all levels internal and external to the organization
- Ability to prioritize, work to tight and challenging deadlines, and manage complex and multiple pieces of work
- Ability to manage time and delegate effectively
- Enthusiastic with energy and drive, self-motivated, and able to work with minimal direction
- Ability to travel between locations
To those interested applicants, you may send a private message or directly email your resume/CV to aira.n@trinitywfs.com
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