Manager Field Service

5 days ago

Cagayan de Oro, Northern Mindanao, Philippines Aebi Schmidt North America Full time

The Field Service Manager role will lead a team of Field Service Representatives across the US and is responsible for ensuring high-quality customer support.

Position

This role will handle customer inquiries, monitor After Sales service, collaborate across all departments to improve operations, and provide technical support as necessary.

Responsibilities:

  • Lead and manage a team of Field Service Representatives located throughout the United States.
  • Dispatch the FSRs to customer locations efficiently to maximize profits and increase customer satisfaction.
  • Set performance goals and provide regular feedback to team members.
  • Hold team members accountable and ensure that all tasks are completed on time.
  • Develop and implement strategies/processes for providing excellent customer support, superior service, and quality work.
  • Ensure that customer inquiries and issues are handled promptly and professionally.
  • Monitor and evaluate the quality of after-sales service and support provided to customers.
  • Keep accurate records of all company property in possession by their team.
  • Address any issues the technicians might be having, whether it is accident claims, licenses expiring, etc.
  • Provide training and development opportunities for the after-sales team to enhance their skills and product knowledge.
  • Work with the manager of After Sales to create and implement practices to increase revenue and best support the customer.
  • Handle inbound phone calls to convert leads into sales.
  • Work with the team to maintain customer accounts and ensure product literature is current.
  • Monitor the production schedule, communicating with the engineering, manufacturing, purchasing, and logistic departments to ensure customer requirements and on-time delivery are met.
  • Work closely with all departments to ensure that feedback is getting back to the factory and help drive change for the better.
  • Provides advice, solutions, mechanical and technical support to customers and M-B field service technicians via the phone, email and/or going to the customer's location.
  • Follow Engineering instructions and apply the knowledge to complete the requirements of the support task.
  • Visit customers as needed to build relationships or address any issues that they may have.
  • Bachelor's degree in a related field or equivalent work experience.
  • Proven experience in after-sales service or a service-related field.
  • 401K with Company Match
  • Life & Disability Insurance
  • Flexible Spending Account
  • Paid Time Off (PTO) Program
  • Paid Holidays
  • Reimbursement for Select Personal Protective Equipment (PPE)
#J-18808-Ljbffr

  • Area Service Manager

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Carlcare Service PH Inc. Full time ₱300,000 - ₱360,000 per year

    Customer Service Operation ManagementDaily Open Call Analysis for Mobile, TV, LAPTOP and AccessoriesListen and Resolve Customer complaints, Sales team Feedback, DBR feedback and ensure highest level of satisfaction for all;Meet organization goals (TAT, BR, Satisfaction, Inventory Accuracy)Monitor CSR, Technician & Storekeeper daily task after sales...

  • Field Service Technician

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines GAKKEN (Phils.), INC. Full time ₱104,000 - ₱130,878 per year

    At Gakken Philippines Inc. We aim to be a valued business organization that provides an environment promoting love of God, professional growth, and the well-being of our customers, partners, and members. We believe in making a positive impact in every interaction.Our Core ValuesSpirituality: We nurture a culture rooted in faith and integrity.Family...

  • field service engineer

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Robustan Inc. Full time ₱15,000 - ₱18,000 per year

    Job Responsibilities: Will do fieldwork within CDO and provincial areas servicing client's medical equipment Handles production daily support monitoring, machine quality improvements calibrations, and machine preventive maintenance. Provide client support and technical issue resolutions. Study and update knowledge of medical equipment. ...

  • Field Sales Representative

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines FastCash Finance Co., Inc. Full time ₱150,000 - ₱300,000 per year

    DIRECT HIRINGWe are looking forFIELD SALES REPRESENTATIVEDuties and Responsibilities:Generally responsible for promoting and marketing our loan services via door-to-door marketing within the area of assignment.Qualifications: Strong communication and negotiation skills Confident and goal-oriented With or without experience is welcome to apply Willing to do...

  • Field Supervisor

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Country Village Hotel Full time ₱300,000 - ₱500,000 per year

    College graduate of any related profession course.Can manage a team of employees.With 2 years experience in work field.Preferable has a valid LTO license for Motorcycle/Vehicle.Highly Computer Literate, Ms. Office Apps.Honest and hardworking, with good moral character.Residing at CDO.Job Type: Full-timeBenefits:Paid trainingWork Location: In person

  • Field Sales Agent

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Cosmocare International, Inc. Full time $104,000 - $130,878 per year

    About the Role:We are looking for a dynamic and driven Field Sales Agent with a passion for sales and strong knowledge of the salon or beauty industry. The ideal candidate will have technical familiarity with salon products and services, and preferably previous experience working in or selling to salons. If you have a keen eye for trends, a persuasive...

  • Field Sales Associate

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Firefly Electric & Lighting Corp. Full time ₱150,000 - ₱300,000 per year

    About the RoleLocation: North Mindanao (Cagayan de Oro, Bukidnon, Misamis Oriental, Iligan, Lanao del Norte, Misamis Occidental)Role Type: Full-timeDepartment: Commercial - Sales General TradeReporting to: Regional Sales ManagerAs a Field Sales Associate (Junior Sales Development Officer), you will identify new business opportunities and revive inactive...

  • Field Sales Agent

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines LCG Group of Companies | JOSHCHAM Distribution |EightChams Corporation Full time $104,000 - $130,878 per year

    Job Description:Pets 2GO Group of Companies is looking for a Sales Ahente who is passionate about building relationships, growing sales, and promoting high-quality pet products, including dog and cat food, animal supplies, and other related items.As a Sales Ahente, you will be responsible for reaching out to new and existing clients, promoting our product...

  • Field Marketing Assistant

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines Golden Arches Development Corporation (McDonald's) Full time ₱104,000 - ₱130,878 per year

    Unlock your fullest potential with usMcDonald's is the largest fast-food chain with over 40,000 employees serving Filipinos all over the Philippines, and we are continuously on the lookout for high-caliber talents to join our growing teamWith us, working means an opportunity to grow with our limitless career opportunities, and experience an empowering,...

  • Service Excellence Manager

    6 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time $65,000 - $98,000

    Job Title: Service Excellence ManagerAbout UsWe strive to empower individuals to unleash their creativity and bring unique ideas to life. Our customized product production delivers top-quality results, ensuring a seamless experience via exceptional teams and integrated systems.As a global organization with team members worldwide, we have adopted a remote...