Reporting & Analytics Lead

MediCard Phils., Inc. is one of the country's leading HMOs and the only HMO founded and run by doctors. MediCard has more than half a million members, over 54,000 accredited doctors in 1,000+ hospitals and clinics nationwide, and 16 MediCard free-standing clinics. MediCard is currently looking for assertive, dynamic, and energetic individuals to fill the following vacancy:

The Reporting & Analytics Lead is responsible for overseeing the reporting and analytics functions within the Billing & Collections Department. This role involves generating detailed reports, analyzing data, and providing actionable insights to drive strategic decisions and improve departmental performance. The Reporting & Analytics Lead ensures data accuracy, develops key performance indicators (KPIs), and works closely with the AVP to optimize billing and collections operations through data-driven strategies.

• Data Reporting and Management: Design, develop, and maintain a comprehensive suite of reports and dashboards to track key metrics related to billing, collections, reconciliations, refunds, and customer service. Generate regular and ad-hoc reports for the AVP and senior management, providing clear and concise analysis of performance against targets. Ensure data accuracy and integrity across all reporting systems and databases, implementing quality control checks and processes. Present data and insights in a user-friendly format to facilitate decision-making for both operational teams and leadership.
• Analytics and Insights: Conduct in-depth analysis of billing and collections data, identifying trends, anomalies, and opportunities for improvement. Develop predictive models and forecasts to assist financial planning, risk management, and operational efficiency. Provide actionable recommendations based on data analysis to improve billing accuracy, collection efficiency, and overall financial performance. Analyze the impact of various strategies and initiatives, supporting the AVP in making data-driven decisions.
• Key Performance Indicator (KPI) Development and Tracking: Develop and refine KPIs to monitor and evaluate the performance of the Billing and Collections Department. Track progress against KPIs, identifying areas of strength and opportunities for improvement. Create visual dashboards that allow real-time tracking of KPIs and other critical metrics by the department and leadership.
• Collaboration and Communication: Collaborate with billing, collections, operations support, and finance teams to ensure alignment on data collection, reporting requirements, and performance metrics. Work closely with IT to optimize reporting systems and address system issues. Communicate findings and insights effectively to non-technical stakeholders, ensuring complex data is accessible and understandable.
• Process Improvement: Identify inefficiencies and gaps in reporting and analytics processes and implement improvements to enhance accuracy and timeliness. Drive automation of reporting processes to reduce manual efforts and improve data reliability. Translate data insights into actionable process improvements with operational teams to enhance overall departmental performance.
• Compliance and Audit Support: Ensure reporting processes comply with regulatory requirements and company policies. Support internal and external audits by providing accurate and timely reports and data, ensuring reporting procedures are transparent and well-documented. Implement corrective actions and improvements as needed to address audit findings related to reporting and data management.
• Training and Development: Provide training and support to department staff on data reporting and analytics tools and best practices. Stay updated on trends and technologies in reporting and analytics, recommending new tools or approaches to enhance the department's capabilities. Mentor junior analysts to build a strong analytics culture within the department.

• Bachelor's degree in finance, data science, business analytics, or a related field.
• 5+ years of experience in reporting and analytics, preferably within billing and collections or the healthcare industry.
• Proficiency in data analysis tools (e.g., Excel, SQL, Power BI, Tableau) and billing/collections software systems.
• Strong analytical, problem-solving, and critical-thinking skills.
• Experience in developing and tracking KPIs, forecasting, and predictive modeling.
• Excellent communication and presentation skills, with the ability to translate complex data into actionable insights for non-technical stakeholders.
• Strong attention to detail and a commitment to data accuracy and integrity.

Diversity, Equity & Inclusion: MediCard is committed to creating an inclusive workplace where everyone feels valued and empowered to contribute their perspectives and talents. We are an Equal Opportunity Employer and celebrate diversity.