Operations Associate

2 weeks ago

Quezon City, National Capital Region, Philippines Fintech News Full time

The Operations Associate will be responsible for the daily back-office tasks of products under Payments.

  • Performs accurate daily reconciliation and settlement of assigned products.
  • In charge of daily monitoring and processing of all tickets/concerns assigned to the Operations Team within the SLA.
  • Monitors and manages business partner's performance according to SLA; Immediate escalation of problems and other concerns to OPS Lead and external partners.
  • Assist in steering process improvement and implementation that will drive the business forward and improve customer experience.
  • Collaborating with internal cross-functional teams (CS, Complaints, Product, IT, Policy, Legal, Finance, etc.) and maintaining good business relationships with external partners to ensure timely resolution and delivery of excellent customer experience.
  • Support the Operations Lead in daily operational requirements
  • Perform all other support duties as may be required from time to time.
  • Contribute to product innovation and improvement of operational processes
  • Support new projects related to the overall improvement of Financial Services serving as a stakeholder for the FS project life cycle
Must haves
  • Bachelor's Degree in Accountancy or other related courses
  • Candidates with relevant experience in payments/funds in digital finance products are preferred
  • Considerable knowledge of reconciliation, operation functions, systems, policies, and procedures related to digital/bank products
  • Background in Reconciliation, Settlement, and Transaction issue management are preferred
  • Well-developed customer relations skills
  • Preferably with partner relations background
  • Familiarity with bank products, processes, and jargon
  • Good interpersonal, verbal, and written communication skills
  • Willing to work on special weekends and holidays
  • Attention to detail and analytical thinking
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