Junior Support Engineer

SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.

The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast forward 7 years, and we have hundreds of thousands of workers in over 150 countries using our platform, conducting millions of inspections every month. We're excited to have a largely untapped global market and ambitious goals to reach 100 million workers. We're looking for talented and mission-driven people to drive that growth.

About the role:

As a Junior Support Engineer, you'll play a central role in helping our Premium customers level up their game by solving technical problems which will enable them to increase their ability to access our platform en masse and help us push toward our 1 million user goal. Reporting to our Support Manager in Sydney, you'll collaborate closely with GTM, Support, Engineering, and Product to recommend, execute, and drive solutions that unlock the potential of the SafetyCulture platform.

• Primary focus on enhancing Support's capability to deal with SSO, SCIM, API, and integration requests for Premium customers.
• Leverage your skillset to help the team reach their goals. This could include writing scripts to automate repetitive tasks, creating automation to extend the platform's capability for a customer's specific use case, or helping customers design integrations using best practices.
• Occasionally partner with our Go-To-Market teams to:
• Build technical solutions for our managed customers.
• Communicate the technical side of our platform offering (Security, APIs, Cloud solutions).
• Implement solutions for our customers; You will act as a conduit between Sales, Success, Product, and Engineering.
• Work closely with our API and Integrations Team to communicate customer requests and improvements.
• Handle technical and product escalations from support and queue overflow.
• Jump on customer calls or Zoom meetings to address solutions in detail.
• Build and maintain internal documentation regarding JSE processes.

• Fluent in English (written and verbal).
• Flexibility to work on rotating shifts (APAC/EMEA/AMER) and potentially weekends.
• Strong problem-solving skills. You're able to take a customer challenge, translate that into requirements, and then research and design a technical solution for them.
• Confidence in translating technical & non-technical requirements and communicating effectively with technical and non-technical stakeholders and customers.
• Exposure or experience in a programming language Golang, Javascript, or Python, is preferred.
• 2-3 years experience in Success or Technical Support.

• Experience with using the SafetyCulture platform, and basic knowledge of common 3rd party applications (PowerBI, Sharepoint, et al).
• Flexibility to travel from Manila to Sydney for training and upskilling.
• Experience working with a relational database technology such as MySQL, PostgreSQL, or SQL Server.
• Proficiency in automating repetitive tasks, with some familiarity with an Integration Platform as a Service (IPaaS) such as Workato, Zapier, Power Automate, etc.
• Flexibility to understand and work within a wide variety of organizations' industries, architectures, best practices, and processes.
• Confidence in reading API documentation, and integrating with APIs.
• Experience in software development or data analytics.

Location

We are located on the 27th Floor SM Aura Office Tower, 26th Street corner McKinley Parkway, Bonifacio Global City, Taguig City. Situated in the heart of the premier business district of Manila, a variety of malls, restaurants, cafes, and fast food joints are easily accessible and within walking distance from ouroffice.

Check out ourFacebookandInstagrampages to get a glimpse of the SafetyCulture life

The Company

SafetyCulture is a customer and product-driven company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The company started in Townsville, our HQ is in Sydney, and we have offices in Kansas City, Manchester, Amsterdam and Manila.

Our first product, the SC app, is a mobile platform that helps teams around the world carry out inspections and spot issues quickly and easily. The knock-on effects are huge: by surfacing exactly what matters, people in teams can act to improve their business, raising their game, again and again. From boutique hotels to space exploration companies, millions are discovering the positive impact this app can have on their teams and performance every day. Today there are more than 25,000 companies that pay for our products, carrying out millions of inspections per month.

This is an exciting time in SafetyCulture's history. We now have roughly 400 mission-obsessed people driving outcomes for our customers. We have a strong senior leadership team with experience taking start-ups through the critical scale-up phase. We've raised more than $150 million in funding, which will be used to evolve the product into an alerts platform for distributed teams, and expansion into insurance, sensors and IoT, and telematics for fleets. The goal is to have 100 million people using our products every day.

At SafetyCulture, we respect and appreciate what makes each of our team members different in terms of gender, age, ethnicity, religion, disability or sexual orientation. We unite to support one another as allies and we take deliberate steps to ensure that our people feel like they belong and can thrive at work each day.

You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.