ServiceNow Senior Project Manager

6 days ago


Manila, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full time

Senior Engagement Manager fosters positive relationships with customers, who make the company's primary contact point. They help each client to schedule projects effectively and implement services. Besides preparing project performance reports and working with sales team members to create new businesses, senior engagement managers also ensure the sales team meets all the contract terms and conditions. Furthermore, senior engagement managers note all the cross-selling and up-selling market opportunities and quickly and efficiently handle customer complaints.

Responsible for the successful delivery of solutions that meet client business needs. This role involves analyzing business data to assess situations, assigning tasks to team members, and problem-solving when issues arise. Our Senior Engagement Managers are strong communicators who are comfortable working with different teams and have excellent organizational skills.

Qualifications:
  • At least 10 years PM/SM experience
  • Scrum Master or PMP Certification
  • Consulting experience
  • ITSM process experience
  • ServiceNow experience
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