Infrastructure Operations Assistant Manager
3 weeks ago
The Infrastructure Operations Assistant Manager role offers an exciting opportunity to lead and enhance the Global Operations Command Center's IT service delivery. This position is pivotal in ensuring seamless operations and aligning IT services with business objectives, thereby contributing significantly to our mission of operational excellence and customer satisfaction. By joining our team, you will gain valuable experience in managing a global IT infrastructure, develop leadership skills, and drive continuous improvement initiatives, all within a supportive and inclusive environment that empowers your professional growth.
Position Responsibilities:
- Service Management: Oversee daily operations of the Global Operations Command Center to ensure high availability and performance of IT services, develop and implement service delivery strategies, and monitor performance metrics to meet SLAs.
- Team Leadership: Lead and manage a team of service delivery professionals, fostering a collaborative environment, ensuring professional development, and coordinating shifts for 24/7 coverage and rapid incident response.
- Incident and Problem Management: Manage incident processes to ensure timely issue resolution, conduct root cause analysis for major incidents, and coordinate with cross-functional teams for complex issue resolution.
- Stakeholder Collaboration: Serve as the primary contact for service delivery issues, collaborate with IT, business units, and vendors for integrated service delivery, and communicate service performance and changes to stakeholders.
- Continuous Improvement: Drive initiatives to optimize service delivery processes and technologies, stay informed of industry trends, and conduct regular reviews to ensure compliance with organizational standards.
Required Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Proficiency in ITSM frameworks, such as ITIL version 3, for efficient IT service management.
- Proven experience in IT service delivery and operations management within a global organization.
- Familiarity with the ServiceNow platform and remote support tools.
- At least 5 years of experience in IT Infrastructure, including 2 years on Cloud, and 2 years in IT Operations.
Preferred Qualifications:
- AZ-900 / AZ-104 / ITIL 4 Certification
- Project Management Certification
- At Least 2-Year Experience on using Linux OS
- Experience on using RedHat Ansible Automation Platform
When you join our team:
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
關於宏利和恒康
宏利金融公司是一家業界領先的國際金融服務商,致力於幫助人們實現「輕鬆投資理財,樂享豐盛人生」。若要進一步了解我們,請瀏覽https://www.manulifeim.com/institutional/tw/en.
宏利是平等機會僱主
在宏利/恒康,我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工,並從而營造包容的工作環境,接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度,我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別(包括懷孕及其相關情況)、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。
我們的首要任務是消除障礙,為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利/恒康政策儲存及使用。應徵過程中如需協助,請聯絡 recruitment@manulife.com。
Working Arrangement
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