Senior Investigative Analyst

4 weeks ago

Lipa City, Calabarzon, Philippines Corporate Research and Investigations Full time
Position Overview

To supervise and manage the quality assurance function within the Investigations & 3PRM Department, ensuring all investigative reports and background screening cases meet CRI Group standards, regulatory requirements (e.g., PBSA, ISO, FCRA, GDPR, Saudi PDPL), and client-specific expectations.

The QA Supervisor will lead the QA team, implement quality control procedures, and act as the key liaison with Compliance and Operations.

Key Responsibilities
  • Lead and supervise QA team, ensure accurate, timely, evidence-based reviews; serve as escalation point for complex/critical QA issues; monitor performance of QA team.
  • Conduct second-level reviews for factual accuracy, source-based verification, compliance with CRI Group SOPs and PBSA standards; ensure documentation and referencing for criminal record, education, employment, litigation, and OSINT checks. Ensure all the evidence and documents are attached to the reports prior to submitting them to the client. Review high-priority cases with greater scrutiny and provide actionable feedback.
  • Ensure compliance with ISO 27001, PBSA Audit Criteria, GDPR, Saudi PDPL; maintain audit-ready documentation and trail logs. Ensure all QA practices align with regulatory standards (e.g., FCRA, ISO, GDPR, ACFE guidelines). Flag non-compliance or risks in processes and assist in root cause analysis and resolution with management.
  • Develop/conduct orientation and training for new QA Analysts and Investigative Analysts; monitor recurring QA errors; conduct root- cause analysis; recommend corrective actions. Conduct calibration sessions to ensure consistency across the QA team.
  • Communicate findings and recommendations professionally to internal stakeholders. Participate in client audits or quality discussions when required. Identify gaps or inefficiencies in current QA processes and propose enhancements. Maintain QA checklists.
  • Work with Compliance, IT, and HR for secure data handling and QA tracking; coordinate with Investigation Team Leads, Assistant. Managers and Managers for workflow improvement.
  • Maintain/submit dashboards for QA performance, accuracy rates, and ageing reports; highlight quality trends, delays, and deficiencies for senior management – Submit weekly QA and IA feedback to the managers.
Skills & Qualifications
  • Bachelor's degree in criminology, Business, Compliance, or related field.
  • Minimum 3-5 years of experience in background screening, compliance, or investigative QA roles.
  • Prior supervisory/team lead experience preferred.
  • Familiarity with PBSA standards, ISO frameworks, and data protection regulations.
  • Strong attention to detail, documentation skills, and analytical thinking.
Certifications (Preferred)
  • Certified Fraud Examiner (CFE).
  • PBSA FCRA Basic or Advanced Certificate.
  • ISO 9001/27001 Internal Auditor Training.
Tools & Systems
  • Microsoft 365 (Excel, SharePoint, Outlook).
  • Power BI (for dashboards).
  • CRM and Background Screening Portals (Employ Smart).
Disclaimer

This job description is not exhaustive and may be subject to changes as per the evolving needs of CRI Group and its clients. The incumbent will be expected to perform other duties as assigned by management.

What We Offer
  • Competitive salary and performance-based incentives.
  • Growth opportunities within a global investigative risk advisory firm.
  • Exposure to multinational client portfolios, including public and private sector leaders.
  • Professional development support and certification pathways.

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