Market Research Manager

4 days ago


Quezon City, National Capital Region, Philippines InfoCom Europe & Asia Pacific Full time

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InfoCom Asia Pacific (InfoCom APAC) is a strategy consulting and market research firm specializing in business-to-business (B2B) research across the telecommunications, IT, digital solutions, banking and financial services, and healthcare industries.

We are part of the InfoCom Group, a global consulting and market intelligence firm headquartered in Stuttgart, Germany, with experts across Europe, North America, and the Asia Pacific (APAC) region. For over 35 years, InfoCom Group has been a trusted partner to leading telecom carriers, IT vendors, financial institutions, healthcare providers, and regulatory bodies, providing actionable insights to drive strategic decision-making and business growth.

As a boutique consulting firm with a global reach, InfoCom APAC delivers the agility and customized approach of a specialized firm while benefiting from the global expertise and benchmarking capabilities of the InfoCom Group. Our multi-country market research capabilities allow us to provide clients with a localized view of market behavior while maintaining a broader industry perspective.

About the Role

InfoCom APAC is expanding its research team and is looking for an experienced Market Research Manager to lead and manage B2B research projects, oversee a team of researchers, and collaborate with clients in the ICT, banking & finance, and healthcare sectors.

This role is ideal for a market research professional with expertise in B2B research, customer experience (CX) and brand health studies, and research team management. The position offers a hybrid work setup for candidates based in the Philippines or a fully remote option for those outside the country.

Key Responsibilities:

  1. Research Team & Project Management
  • Lead and manage a team of researchers, ensuring high-quality execution of market research studies
  • Oversee concurrent research projects, from design to delivery
  • Guide the team in research ethics, methodology selection, and data validation
  • Implement AI-driven research tools to enhance efficiency and data accuracy
Client Coordination & Stakeholder Engagement
  • Work closely with clients to align research projects with their business objectives
  • Provide regular updates on research progress, ensuring transparency and expectation management
  • Deliver insightful reports and presentations that translate research findings into strategic recommendations
  • Ensure data protection, security, and compliance with industry standards (MORES, ESOMAR)
B2B Research Execution & Analysis
  • Design and execute customer experience (CX) and brand health studies, including NPS, CSAT, CES, brand equity, and corporate reputation tracking
  • Develop and program surveys using Zoho Survey, SurveyMonkey, or Dooblo
  • Apply AI tools like ChatGPT, Co-Pilot, and automation technologies to enhance research processes
  • Analyze and interpret complex datasets, turning them into compelling insights for clients

Key Qualifications:

  • At least 5 years of experience in market research with experience in B2B research as a plus
  • Proven experience in customer experience (CX) and brand health research, including NPS, CSAT, CES, brand awareness, brand perception, brand equity, and corporate reputation studies
  • 2+ years of experience managing research teams, with strong leadership and mentoring skills
  • Strong data analysis capabilities, including experience with statistical testing, data modeling, and visualization
  • Survey programming experience with tools like Zoho Survey, SurveyMonkey, or Dooblo
  • Proficient in AI-driven research tools (ChatGPT, Co-Pilot, etc.) to optimize research workflows
  • Excellent English communication skills (written and oral), with a strong ability to present findings to clients
  • Proficiency in PowerPoint, Word, Excel, and visualization tools like Canva, Datawrapper

Why Join InfoCom APAC?

  • Competitive salary package
  • Vacation leaves that roll over to the next year
  • Sick leaves that can be used for family emergencies or mental health breaks
  • Mental health support program (coaching, one-on-one consultations)
  • Coaching-based performance management & leadership development
  • Semi-flexible work hours for research managers
  • Hybrid work setup (Philippines) or fully remote option (international)

Join InfoCom APAC and lead cutting-edge B2B market research that shapes the ICT, banking & finance, and healthcare industries. Apply now

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Marketing and Sales

Industries

Telecommunications

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