Philippines Based English-Speaking Market Researcher

RONIN International (part of the Rippleffect Group) is an award-winning independent market research and consultancy company. Offering qualitative, quantitative, and mixed methods market research worldwide, we are proud to be the research partner of many leading global brands. We operate globally, with headquarters in London and local offices in Lancaster, Hamburg, New York, Hong Kong, and others.

The RONIN Digital Research department was established in 2019 to provide support on research fieldwork (i.e. the recruitment stage of market research data collection) by using cutting-edge digital methodologies. The digital methodologies are different from traditional methodologies. We cover all types of projects via the digital approaches, with a focus on recruiting 'Hard to Reach' audiences - where the main targets are high-calibre professionals, senior management in large businesses, scientists and specialists in different areas, policy makers, KOLs, and other top-tier opinion leaders.

The Digital Research department is a young and rapidly growing department. Currently, there are more than 30 researchers in the department, across different locations.

The Philippines Based English-Speaking Market Researcher will work as part of the digital research department and will work closely with digital researchers based in Hong Kong. The researchers are expected to work on both traditional CATI research projects and digital research projects. The researchers need to take the initiative and be creative in terms of identifying the most suitable fieldwork approach for each study.

Full training will be provided on traditional market research methodologies as well as digital methodologies.

This is an entry-level role – No previous experience is required. Fresh graduates are encouraged to apply.

Responsibilities:

• Gain a full understanding of the needs and relevant profiles of each research project;
• Identify the most suitable digital approaches for each research project;
• Use different research methods (including but not limited to, CATI, digital research, social media research, and desk research methods) to identify suitable potential respondents for different projects;
• Learn how best to approach potential survey participants, present a clear reason for participation and how to take part;
• Recruit suitable participants for research;
• Conduct outbound calls to research participants to carry out screening calls, telephone interviews and in-depth interviews;
• Gather insights and conduct the coding;
• Manage online focus groups and report accurate data;
• Ensure each step of a project happens smoothly throughout its entire lifecycle;
• Communicate regularly with other departments as well as other members in the digital department;
• Maintain full records of work progress on each project;
• Report the progress to Digital Supervisors and Digital managers on assigned projects on a regular basis;
• Ensure efficiency & effectiveness requirements are met on each project;
• Carry out project-related admin tasks where necessary;
• Recognize potential barriers at early stages of projects and suggest methodologies & changes to make the projects feasible;
• Maintain the relationship with research participants and maintain SQL database;
• Adhere to RONIN's market research quality procedures;
• Gain a good understanding of the market research process and of confidentiality requirements relating to GDPR and trade organization best practices, including processes and procedures relating to RONIN's certification to ISO 20252, ISO 27001 and Cyber Essentials Plus;
• Perform to the expected quality requirements.

Qualifications required:

Hold undergraduate degrees (bachelor degrees) or postgraduate degrees, ideally good honours degree or equivalent;

Language Skill requirements:

English – fluent level for spoken English; Professional level for written English.

Essential skills needed for the role:

• Logical and creative thinking skills;
• Always having an open mind and be keen to explore new solutions and new tools;
• High level of accuracy and strong attention to detail;
• Confidence in communicating with senior respondents including C-level, Directors, KOLs, etc;
• Confidence in communicating with respondents in different countries and from different backgrounds;
• Ability to keep work well-organized;
• Ability to work under pressure and to tight deadlines;
• Ability to produce quality work independently;
• Ability to work on multiple projects simultaneously;
• Effective prioritization of tasks and personal time management;
• Willingness to reply to emails / social media messages outside standard working hours, if necessary, to cope with international respondents' time zones;
• Good understanding of major social media platforms;
• Confident interpersonal and communication skills;
• A native language speaker, with a good understanding of spoken and written English;
• Perseverance;
• Good organizational and time management skills;
• Good computer literacy and attention to detail.

Previous market research experience is not essential as full training will be provided – new graduates are welcomed for this role.

Office based in Manila (location to be confirmed).

Entry level

Full-time

Research

Market Research