
Senior Executive-Training-Voice and Accent
3 weeks ago
Senior Executive-Training-Voice and Accent role focusing on coaching and training customer experience soft skills for front-liners and support members of the account. The job also focuses on aligning and coordinating with support members and leadership, and on assisting the CE AM in training our support members to champion customer experience to everyone in the account through monitoring and coaching, as well as active participation in CE projects.
Responsibilities- Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience.
- Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.
- Conduct learning sessions on customer experience for both agents and support (Ex. AMs).
- Develop materials and conduct Foundation Skills Training (FST) when needed.
- May help the CE AM and/or CE LAM prepare for and/or conduct learning and development sessions for support.
- Help the CE AM and/or CE LAM gather, measure and analyze data to gauge the effectiveness of the CE projects program and its parts/projects on a regular basis.
- Conduct agent interviews to gauge customer service orientation and communication skills trainability.
- Protect the confidentiality of client and adheres to company policies regarding confidentiality.
- Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal assistance, when needed.
- Ensure compliance with internal policies and procedures, external regulations and information security standards.
- Conduct special induction with new hires to make them aware of the company culture and the work they need to do.
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Business Development and Sales
- Industries: Business Consulting and Services
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Senior Executive-Training-Clinical Training
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Manila, National Capital Region, Philippines EXL Full timeOverviewSenior Executive-Training-Clinical Training (NCLEX Training Team) role at EXL. The role is primarily responsible for designing and delivering NCLEX review classes to produce fully-equipped, NCLEX-ready scholars to ensure a high overall success rate. The job focuses on monitoring and reviewing the adherence and capability of the scholars while under...
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Senior Executive-Training-Process Training
3 weeks ago
Manila, National Capital Region, Philippines EXL Full timeSenior Executive-Training-Process Training - BPO (Complex)In this role, you'll make an impact in the following ways:Build a scalable, world-class learning and education program for Capital Markets – Transfer Agency and Treasury Services.Create an enjoyable, energized, cohesive, and relevant learning experience across learning academy.Manage allocation of...
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Senior Executive-Training-Capability Development
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Manila, National Capital Region, Philippines EXL Full timeSenior Executive-Training-Capability Development (Leadership and Development)Join to apply for the Senior Executive-Training-Capability Development (Leadership and Development) role at EXLIdentifying the gaps between the desired state and the current state of knowledge and developing customized training curriculum that is scalable and provides EXL a...
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Senior Voice Systems Engineer
1 week ago
Manila, National Capital Region, Philippines beBeeSeniorVoiceEngineer Full time ₱60,000 - ₱80,000Job Title: Senior Voice Systems EngineerThe role is for a Senior Voice Systems Engineer to join our team. The successful candidate will have experience in designing and implementing large-scale voice platforms, including VoIP and SIP protocols.
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Executive Virtual Assistant
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Senior Executive
6 hours ago
Manila, National Capital Region, Philippines ATT Group Full time ₱600,000 - ₱1,200,000 per yearJob description:We are seeking a dynamic and experienced Senior Executive (Business Development and MarComm) to lead and support regional business development initiatives while executing strategic marketing campaigns to enhance brand presence and stakeholder engagement. This role plays a key part in shaping internal and external communication strategies,...
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Senior Sales Executive
2 weeks ago
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Senior Operations Executive
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Manila, National Capital Region, Philippines Branding Science Group Full time ₱900,000 - ₱1,200,000 per yearSenior Operations Executive (healthcare market research)Remote basedHours: 3pm to 12am PSTAbout Us: At Branding Science Research, we're not just another consultancy - we're pioneers in the fusion of behavioural, marketing, and data sciences. Our global insights-driven approach empowers pharmaceutical brands, portfolios, and early-stage assets with strategies...
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Non Voice Virtual Assistant
3 weeks ago
Manila, National Capital Region, Philippines Cyberbacker Careers Full timeJoin to apply for the Non Voice Virtual Assistant role at Cyberbacker Careers.You will receive for application invite.ResponsibilitiesTranscriptionPreparing paperworkScheduling of consultation with clientsPreparing weekly reportsUpdating virtual filesBuild ongoing task listOversee administrative tasksAdmin tasksPerks and Benefits100% remote/WFHBe trained...
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Customer Support Specialist
1 week ago
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