Head of Delivery Operations
3 weeks ago
Join KONE as Our Head of Delivery Operations
At KONE, we're shaping the future of urban living by moving 2 billion people daily with cutting-edge elevators and escalators. With over 60,000 professionals across 60+ countries, we are a global leader in our industry, achieving EUR 11.1 billion in net sales in 2024.
Are you ready to drive innovation, performance, and customer satisfaction? Join us in delivering excellence
Why This Role Matters
As the Head of Delivery Operations, you will:
- Lead country-wide operational performance to deliver safe, high-quality, and profitable customer contracts.
- Drive competitive advantage through top-notch customer project management and field operations.
- Implement global and local strategies to achieve excellence in safety, quality, and execution.
Key Responsibilities:
1. Safety & Quality
- Foster a culture of safety and quality across operations.
- Ensure outstanding performance in safety and quality metrics.
2. Customer-Centric Delivery
- Promote a customer-focused, service-driven mindset.
- Act as the customer's trusted partner, ensuring transparent, flexible, and reliable communication throughout projects.
3. People Leadership
- Develop and mentor teams to achieve safety, quality, and customer satisfaction goals.
- Contribute to strategic planning while identifying team training needs.
4. Operational Excellence
- Oversee safe, efficient installation operations using KONE methods.
- Manage resourcing and enhance project management practices to ensure seamless delivery.
5. Business Performance
- Set and monitor targets for operational success, ensuring optimized resource allocation.
- Identify gaps and drive improvements in sales, costs, and customer satisfaction.
What You'll Bring
- Bachelor's degree in engineering or related fields.
- Solid knowledge of elevators and escalators.
- Proven leadership and management skills.
- Strong P&L and business planning experience.
- Excellent English communication skills.
What We Offer
- Career Growth: Exciting development opportunities within a global organization.
- Global Teamwork: A warm, friendly, and international work environment.
- Sustainability Leader: Be part of an industry pioneer in sustainability initiatives.
Ready to elevate your career? Join us today: Apply before 10 April 2025 to be a part of our leadership team.
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