Training Facilitator

2 weeks ago


Cebu City, Central Visayas, Philippines 24-7 Intouch Ph Full time

Job Title: Training Facilitator

About the Role:

  • Deliver comprehensive training to new and existing employees, encompassing both theoretical foundations and practical applications.
  • Design and implement customized training plans and curricula for classes of up to 25 individuals, incorporating diverse teaching techniques to cater to varying learning styles.
  • Develop and administer knowledge assessment tests to evaluate trainees' understanding and retention of material.
  • Collaborate with Quality Assurance (QA) teams to monitor, provide feedback, and coach trainers in areas for improvement.
  • Maintain accurate records of training progress, effectiveness, and suggestions for enhancement.
  • Stay current on client products and services, ensuring alignment with training objectives.
  • Foster strong relationships with partners, communicating the value of the training environment and highlighting opportunities for growth.
  • Supervise and mentor new trainers and training facilitators.
  • International travel is a requirement for this role.

About You:

  • A Bachelor's degree in Education or Business Administration, or equivalent work experience is preferred.
  • Knowledge of adult learning principles and the ability to apply them effectively in curriculum design are essential.
  • Three or more years of previous contact center experience, preferably in customer service training, coaching, and mentoring, are beneficial.
  • Experience with various training methods, tools, and call center systems, including ACD/IVR and performance statistics, is advantageous.
  • Strong verbal and written communication skills, presentation abilities, and analytical problem-solving skills are necessary.
  • The capacity to build rapport with clients, interact with team members at different levels, and adapt to change and innovation is crucial.
  • Proficiency in MS Office programs (Word, Excel, and PowerPoint) and valid travel documents for international travel are required.

Compensation: The estimated annual salary range for this position is $80,000 - $110,000 depending on location and qualifications.



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