Training and Development Leader
17 hours ago
Job Summary:
The Recruitment Solutions Department seeks a skilled Training and Development Leader to manage process trainers, Assistant Managers, and Lead Assistant Managers. As a key member of our team, you will be responsible for coaching and mentoring process trainers, facilitating training classes as needed, administering Training Needs Analysis, and developing action plans to address knowledge gaps.
About the Role:
- Manage process trainers, Assistant Managers, and Lead Assistant Managers aligned to the process.
- Coach and mentor process trainers to enhance their skills and performance.
- Facilitate training classes as needed to ensure effective knowledge transfer.
- Administer Training Needs Analysis to identify gaps in knowledge and skills.
- Develop action plans to address knowledge gaps and improve overall performance.
Requirements:
- Minimum of 2 years of experience as a Training Manager in the BPO Industry.
- Strong leadership and coaching skills to motivate and develop process trainers.
- Ability to facilitate training classes and administer Training Needs Analysis.
- Excellent communication and interpersonal skills to work effectively with stakeholders.
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