Sr. Associate, Sales Support

3 weeks ago

Taguig, National Capital Region, Philippines Ingram Micro Full time
Overview

Join to apply for the Sr. Associate, Sales Support role at Ingram Micro.

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey

Position Summary:

Position Summary

Responsibilities include processing sales orders efficiently and accurately to meet delivery deadlines, providing support to a team of sales representatives, coordinating with sales management, reps and customer service to process orders or change orders, verifying order accuracy, monitoring account activity, tracking data and creating reports on market conditions and sales results, and handling lead and order management for the assigned area as appropriate. Pre-sales quotes may be prepared as needed for customers.

Responsibilities
  • Ensures all sales orders are processed in an efficient and accurate manner and that delivery deadlines are met.
  • Provides support to a team of sales (inside/outside) representatives.
  • Works with sales management, sales reps and customer service to process customer orders and/or change orders.
  • Verifies and reviews the accuracy of orders.
  • Responsible for monitoring overall account activity for assigned group.
  • Tracks data and creates reports regarding market conditions, sales results, team earnings, etc.
  • May be responsible for lead and order management activities for specified area of sales group (separated by account size or geographic territory).
  • Takes orders on self-qualified leads when appropriate.
  • Prepares product/license quotes as needed for pre-sales customers.
What you bring to the role
  • Recognized skilled specialist in job area.
  • May be responsible for leading daily operations.
  • May train, delegate and review the work of lower-level employees.
  • Problems typically are not routine and require analysis, judgment and initiative.
  • Makes minor adjustments and enhancements to working methods to improve effectiveness of area.
  • Provides administrative or technical support at a specialist level.
  • Incumbents are highly proficient in a broad range of activities related to their job.
  • May act as a lead or mentor to more junior technical or administrative support personnel.
  • Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues.
  • Makes recommendations for new procedures.
  • Incumbents independently perform a wide range of complex duties under general guidance from supervisors.
  • Known in the department/group as the "knowledge base" of information.
  • Acts independently to determine methods and procedures on new assignments. Often acts as a facilitator and team leader.
Qualifications
  • Two-year college degree or equivalent experience and minimum five years' functional experience.
  • OR HS diploma or equivalent and a minimum 8 years of functional including 4 years position specific experience.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • IT Services and IT Consulting

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