Customer Service Representative

4 weeks ago

Cavite City, Calabarzon, Philippines Sutherland Full time
Overview

About the Job

As a Customer Service Associate for our Wireless & Broadband Services account in Carmona, you'll be the friendly face that guides new members through a smooth, stress-free onboarding. From setting up accounts to answering questions, you'll ensure they're hooked up with top-tier service from day one.

What You'll Bring to the Table

  • Provide excellent customer service via phone

  • Assist with product features, queries, and sales information

  • Offer support for renewals, refunds, and objections to retain customers

  • Transfer calls to the appropriate department when needed

  • Deliver clear product and service information to customers

You're the Perfect Fit If You

  • Have 6+ months of sales or 1+ year of customer service experience

  • Possess excellent verbal and written communication

  • Are proficient in MS Office and basic computer functions

  • Understand operating systems, browsers, and technical issues

  • Have a strong customer service focus and problem-solving skills

  • Can adapt to client tools and internal systems

  • Are familiar with end-user services on the phone system

This is where you'll level up professionally

Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

The good stuff coming your way

At Sutherland, you're a big deal. That's why from day one, you'll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

  • Paid training

  • Paid time off

  • Vision, dental, and health benefits

  • HMO + Dependent (including same-sex partner)

  • Flexible scheduling based on program needs

  • Performance incentives on selected programs

  • World-class virtual support

  • Career development & advancement opportunities

Visit our official Social Media Pages and Career Site for more job openings and updates

  • Facebook:

  • Instagram: sutherlandlifeapac

  • Tiktok: sutherlandlifeph

  • Career Site:


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