Director, Strategy and Business Management

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Toutefois, en continuant d'utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de*****Position Responsibilities:*** Structure problems, analyze data and present complex findings in a clear, concise, and decision-driven manner;* Conduct research on emerging trends, dig deeper into the analyses where appropriate, synthesize recommendations and understand impact on the business; and* Serve as a thought partner to businesses and functions.* Laisse with GBS COEs such as the Transitions Management, Operational Excellence, Learning & Development and Reporting COEs, etc to ensure that the COO function is well supported to deliver on operational excellence and governance commitments to the businessDynamics of the Role* The role supports the office of the COO function and requires instituting new ideas, frameworks and processes across the function and GBS and interacting with a variety of stakeholder at senior levels.* The individual will need to work with ambiguous, fluid and changing responsibilities, and be able to readily adapt to the dynamics of the group managing multiple ongoing initiatives simultaneously.* The role is complex, requiring the ability to think broadly on a strategic basis, dialogue with subject matter experts across and outside the organization but also focus on critical details, provide superior analysis and reasoning, and crisply communicate issues and solutions in a focused manner.* This is a global position requiring regular evening and/or early morning meetings.Integrated Strategy for the Office of the COO* Set and drive common goals, objectives and strategies that aligns to the priorities of GBS, Segment Business Partners, and Global Operations* Through research, analysis and development of frameworks, provide insights to the COO and SLT, businesses and functional partners* Facilitate and support the process to bring together all the COO teams in the development of the strategy – ensuring the platform is setting the right aspirations to position GBS as the provider and employer of choice* Build presentations to support the strategic business proposals and communication with extended stakeholders.Planning & Portfolio Management* Create and facilitate the plan and process for the Office of the COO strategic plan and roadmap* Work closely with the COO Senior Leadership Team, HR and Transitions Management COE to plan and facilitate seamless transition of new work into and out of the function* Work closely with Finance, HR, Op-Ex and Senior Leadership Team to identify tangible actions/initiatives for us to meet our expense targets and monitor progress.Performance Management* Manage monthly and weekly performance reporting activities, synthesizing the function's performance, and analyzing outliers , watching for trends and developing responses* Develop & manage measures of success for the COO organisation by aligning relevant KPIs to onshore, global standards and the objectives of GBS.* Oversee the function's training program and ensuring that both the onboarding and upskilling programs are effective**Qualifications:*** 10 years of experience leading middle/back office operations* Knowledge on insurance and wealth products and processes* Multinational company experience working in global teams* LOMA, six sigma, Lean, BPM or COPC certified is an advantage**When you join our team:*** We'll empower you to learn and grow the career you want.* We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.* As part of our global team, we'll support you in shaping the future you want to see.**À propos de Manuvie et de John Hancock**La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l'adresse .**Manuvie est un employeur qui souscrit au principe de l'égalité d'accès à l'emploi**Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d'attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d'un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l'ascendance, du lieu d'origine, de la couleur, de l'origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l'orientation sexuelle, des caractéristiques génétiques, du statut d'ancien combattant, de l'identité de genre, de l'expression de genre, de l'âge, de l'état matrimonial, de la situation de famille, d'une invalidité ou de tout autre motif protégé par la loi applicable.Nous nous sommes donné comme priorité d'éliminer les obstacles à l'accès égalitaire à l'emploi. C'est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d'accommodement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com.**Modalités de travail**HybrideReporting into AVP, Head of Organisational Capabilities and Business Management, the **Director of Strategy and Business Management** will work closely with the COO Leadership Team and various senior stakeholders across GBS and global operations to develop and drive an integrated strategy for the COO function. The incumbent will also be accountable for the management of the function's performance, portfolio of services and OPEX initiatives. A successful candidate will be able to demonstrate their ability to navigate through ambiguous, fluid and changing responsibilities and present findings and solutions to complex problems in a clear, concise, and decision-driven manner.
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