Director, Strategy and Business Management

Overview

Reporting into AVP, Head of Organisational Capabilities and Business Management, the Director of Strategy and Business Management will work closely with the COO Leadership Team and various senior stakeholders across GBS and global operations to develop and drive an integrated strategy for the COO function. The incumbent will also be accountable for the management of the function's performance, portfolio of services and OPEX initiatives. A successful candidate will be able to demonstrate their ability to navigate through ambiguous, fluid and changing responsibilities and present findings and solutions to complex problems in a clear, concise, and decision-driven manner.

Responsibilities

• Structure problems, analyze data and present complex findings in a clear, concise, and decision-driven manner;
  
• Conduct research on emerging trends, dig deeper into the analyses where appropriate, synthesize recommendations and understand impact on the business; and
  
• Serve as a thought partner to businesses and functions.
  
• Laisse with GBS COEs such as the Transitions Management, Operational Excellence, Learning & Development and Reporting COEs, etc to ensure that the COO function is well supported to deliver on operational excellence and governance commitments to the business
  

Dynamics of the Role

• The role supports the office of the COO function and requires instituting new ideas, frameworks and processes across the function and GBS and interacting with a variety of stakeholder at senior levels.
  
• The individual will need to work with ambiguous, fluid and changing responsibilities, and be able to readily adapt to the dynamics of the group managing multiple ongoing initiatives simultaneously.
  
• The role is complex, requiring the ability to think broadly on a strategic basis, dialogue with subject matter experts across and outside the organization but also focus on critical details, provide superior analysis and reasoning, and crisply communicate issues and solutions in a focused manner.
  
• This is a global position requiring regular evening and/or early morning meetings.
  

Integrated Strategy for the Office of the COO

• Set and drive common goals, objectives and strategies that aligns to the priorities of GBS, Segment Business Partners, and Global Operations
  
• Through research, analysis and development of frameworks, provide insights to the COO and SLT, businesses and functional partners
  
• Facilitate and support the process to bring together all the COO teams in the development of the strategy – ensuring the platform is setting the right aspirations to position GBS as the provider and employer of choice
  
• Build presentations to support the strategic business proposals and communication with extended stakeholders.
  

Planning & Portfolio Management

• Create and facilitate the plan and process for the Office of the COO strategic plan and roadmap
  
• Work closely with the COO Senior Leadership Team, HR and Transitions Management COE to plan and facilitate seamless transition of new work into and out of the function
  
• Work closely with Finance, HR, Op-Ex and Senior Leadership Team to identify tangible actions/initiatives for us to meet our expense targets and monitor progress.
  

Performance Management

• Manage monthly and weekly performance reporting activities, synthesizing the function's performance, and analyzing outliers, watching for trends and developing responses
  
• Develop & manage measures of success for the COO organisation by aligning relevant KPIs to onshore, global standards and the objectives of GBS.
  
• Oversee the function's training program and ensuring that both the onboarding and upskilling programs are effective
  

Qualifications

• 10 years of experience leading middle/back office operations
  
• Knowledge on insurance and wealth products and processes
  
• Multinational company experience working in global teams
  
• LOMA, six sigma, Lean, BPM or COPC certified is an advantage
  

When you join our team

• We'll empower you to learn and grow the career you want.
  
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  
• As part of our global team, we'll support you in shaping the future you want to see.
  

About Manulife and Manulife

宏利金融公司是一家業界領先的國際金融服務商,致力於幫助人們實現「輕鬆投資理財,樂享豐盛人生」。若要進一步了解我們,請瀏覽

Equal Opportunity Employer

在宏利/恒康,我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工,並從而營造包容的工作環境,接納文化和個體差異。我們矢志維持公平的招聘、挽留、晋升及薪酬制度,我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別(包括懷孕及其相關情況)、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙,為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利/恒康政策儲存及使用。應徵過程中如需協助,請聯絡 。

Working Arrangement: Mixed

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