Program Manager

6 days ago

Manila, National Capital Region, Philippines William Hill PLC Full time

The role is crucial in overseeing the collection, analysis, and interpretation of data to provide valuable insights and recommendations to support decision-making within an organization. This role would be responsible for developing and implementing data-driven strategies to optimize business performance, identify trends, and drive growth.

What you will be doing:

  • Responsible for attaining business performance through the effective implementation of the Analytics program.
  • Overall responsible for gathering, analyzing, and compiling data to identify trends and patterns using appropriate analytics and statistical techniques.
  • Creation of long-term plans, managing projects, and working with other functions to ensure data insights are aligned with business strategies.
  • Work closely with the operations team and other functions to carry out analytics initiatives and facilitate best practice sharing and driving operational excellence.
  • Support business reviews and cross-function projects through the collection, analysis, and interpretation of data to provide valuable insights and recommendations to support decision-making.
  • Enhanced current team capability through the identification of any training or skills gap.
  • Oversee the conversation analytics tool and optimise its capability.
  • Engage with business stakeholders to drive insights and analytics initiatives.
  • Serves as subject matter expert when it comes to data management.

Who we are looking for:

  • Recognized as an expert in risk and control functions within the organization.
  • Has specialized depth and/or breadth of expertise in risk management in customer operations settings.
  • Interprets internal or external issues and recommends solutions/best practices.
  • Solves complex problems; takes a broad perspective to identify solutions in customer operations.
  • Can work independently, with guidance in only the most complex situations.
  • At least 5 years' experience as a risk and control manager in a customer operations setting or in any similar capacity.
  • Proven track record in managing and delivery of risk management projects.
  • Proven background on speech analytics tool.
  • In-depth knowledge of industry practices in AML, Fraud prevention, and so on.
  • In-depth knowledge of operation risk frameworks and control methodology.
  • Advanced reporting skills and the use of different analytical tools are required.
  • Experienced in creating storytelling through data for various stakeholders.
  • Guides others in resolving complex issues and solves complex problems with implications on cross-functional business processes and outcomes.
  • Serves as a subject matter expert in risk control and applies knowledge of strategies that can be deployed within the organization.
  • Experienced in leading functional teams or projects.

What we offer:

  • Financial: Competitive salary and bonus schemes.
  • Hybrid working: Our employees can work from home up to 40% of the time with 60% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up
  • Paid Time Off (Service incentive leave): You'll be entitled to 30 days leave on an annual basis, and an extra day for your birthday.
  • Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education.
  • Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits.

More about evoke:

We're a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn't be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers. That's the future. That's evoke.

At evoke, you'll benefit from flexibility and a culture built on trust. We'll give you the space to be yourself and we'll invest in your future to help you develop your unique strengths and build a career that's right for you.

Apply:

At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

Sound good? Then you belong at our place The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.

Apply today to kickstart your application with the evokeFamily

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