Quality Assurance Analyst

4 weeks ago


Manila, National Capital Region, Philippines Resource X Global Full time

Description:
Monitor and evaluate customer interactions to ensure adherence to quality standards.

Responsibilities:

  • Monitor live or recorded customer interactions.
  • Provide detailed feedback to agents to improve quality.
  • Develop and update quality monitoring forms.
  • Identify training needs and recommend improvements.

Requirements:

  • Experience in QA roles in a BPO setting.
  • Attention to detail and strong analytical skills.
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