Information Support Specialist

2 weeks ago


Davao City, Davao, Philippines Cubework Ph Corp Full time
Job Description:

We are seeking a dedicated Information Support Specialist to join our team. In this role, you will be responsible for providing technical support and assistance to employees and clients regarding hardware, software, and network-related issues. The Information Support Specialist will be the first point of contact for troubleshooting problems, offering solutions, and ensuring that all IT-related issues are resolved promptly and effectively.

Responsibilities:
  • Provide first-line technical support to end-users via phone, email, or in-person.
  • Diagnose and resolve hardware, software, and network issues in a timely manner.
  • Install, configure, and maintain computer systems, software, and peripherals.
  • Assist with the setup and deployment of new hardware and software.
  • Maintain accurate records of issues and resolutions within the help desk ticketing system.
  • Collaborate with other IT staff to address complex issues and escalate when necessary.
  • Conduct training sessions for employees to enhance their knowledge of IT systems and software.
  • Monitor and maintain IT infrastructure to ensure optimal performance and security.
  • Stay updated on the latest technology trends and best practices in IT support.
Requirements:
  • Proven experience as an Information Support Specialist, IT Support Technician, or in a similar role.
  • Strong knowledge of computer hardware, software, and network systems.
  • Excellent troubleshooting and problem-solving skills.
  • Proficiency in operating systems (Windows, macOS, Linux) and common software applications.
  • Familiarity with help desk software and ticketing systems.
  • Strong communication and interpersonal skills with the ability to explain technical concepts to non-technical users.
  • Ability to manage multiple tasks and prioritize effectively.
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
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