Technical Support Representative

1 day ago

Angeles City, Central Luzon, Philippines MCI Full time
Overview

Location: Angeles City, PH | Status: Full-Time

MCI is a leading BPO company that delivers tailored solutions to meet client needs. We are seeking a motivated and customer-focused Technical Support Representative to be the first point of contact for customers nationwide, delivering exceptional service, resolving technical issues, and promoting our products and services.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities
  • Respond to inbound and outbound customer inquiries in a courteous, timely, and professional manner
  • Resolve technical issues efficiently, aiming for first-contact resolution
  • Research and retrieve information across systems to address customer concerns
  • Collaborate with other departments to resolve complex issues
  • Accurately document customer interactions and claims in internal systems
  • Use available resources and training to provide accurate information while adhering to scripts, policies, and procedures
  • Protect customer privacy and handle confidential information responsibly
  • Escalate unresolved issues to appropriate personnel when necessary
  • Participate in ongoing training and team meetings to stay current on systems, products, and procedures
  • Maintain consistent attendance and adhere to work schedule
Qualifications
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Strong written and verbal communication skills
  • Typing speed of at least 20 words per minute
  • Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Familiarity with Windows operating system
  • Dependability and punctuality
  • Strong problem-solving and troubleshooting abilities
  • Calm, empathetic, and customer-first mindset
  • Ability to multitask, stay organized, and work independently
  • Collaborative spirit and a passion for helping others
  • Comfort working in a fast-paced, evolving environment
  • Authorized to work in the country where the job is based
Work Environment & Compliance

This job operates in a professional office environment and involves sedentary work with computer and telephone headset use. Reasonable accommodations may be provided upon request in accordance with applicable laws.

All aspects of employment at MCI are based on merit and qualifications and MCI is an equal opportunity employer. MCI embraces diversity and provides equal opportunity without discrimination based on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, race, religion, sex, or other protected characteristics. MCI is committed to a diverse and inclusive work environment.

Compensation & Benefits

Starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members, including HMO coverage with dependents, dental coverage, meal during training, career growth opportunities, allowances, bonuses, and other incentives. Benefits may vary by geography.

Additional Information

The employer reserves the right to revise this job description at any time. This description is not a contract of employment and does not guarantee job placement or continued employment. You may be asked to perform other duties as needed, and performance will be evaluated based on listed tasks.


#J-18808-Ljbffr

  • Technical Support Representative

    7 days ago

    Angeles City, Central Luzon, Philippines SuperStaff Full time $40,000 - $60,000 per year

    We are seeking a dedicated Technical Support Representative to provide world-class support for our global customers. You will be the front line of communication for clients experiencing technical difficulties, ensuring swift resolution of issues through calls, emails, and remote sessions. This role requires a proactive problem-solver with strong...

  • Technical Support

    7 days ago

    Angeles City, Central Luzon, Philippines TITANIUM SYSTEMS TECHNOLOGIES INC Full time ₱14,700 per year

    Job Title: Technical Support AssociateLocation: Angeles City, PampangaType: Full-TimeDepartment: Technical OperationsReports to: Technical Operations LeadAre you detail-oriented, tech-savvy, and eager to support clients in a fast-paced environment? We're looking for a Technical Support Associate to join our team.This role is ideal for fresh graduates or...

  • Technical Support Representative

    7 days ago

    Angeles City, Central Luzon, Philippines SuperStaff Full time $104,000 - $130,878 per year

    The Technical Support Specialist is a vital member of the IT department, responsible for assisting users with their technical inquiries, requests, and issues, and providing exceptional customer service. As a Technical Support Specialist, you will encompass all aspects of the lifecycle of an issue being the primary point of contact for incoming issues,...

  • Customer Service Representative

    7 days ago

    Angeles City, Central Luzon, Philippines SUNRISE SEARCH & SUPPORT INC Full time $20,000 - $30,000 per year

    About the role Sunrise Search & Support Inc. is seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team. In this full-time role, you will be providing exceptional customer service to our clients from the comfort of your own home. Our virtual process allows you to work flexibly while still being a vital part of...

  • Remote Technical Support Representative

    2 weeks ago

    Angeles City, Central Luzon, Philippines MCI Full time

    Location: Angeles City, PHJob Type: Full-Time • Salary Type: HourlyOverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry....

  • Global Technical Support Specialist

    1 week ago

    Angeles City, Central Luzon, Philippines beBeeProblemSolver Full time ₱900,000 - ₱1,200,000

    Technical Support RepresentativeWe are seeking a dedicated Technical Support Representative to provide world-class support for our global customers. You will be the front line of communication for clients experiencing technical difficulties, ensuring swift resolution of issues through calls, emails, and remote sessions. This role requires a proactive...

  • Technical Support Specialist

    7 days ago

    Angeles City, Central Luzon, Philippines Tata Consultancy Services Full time ₱150,000 - ₱300,000 per year

    Job HighlightsCompetitive SalaryYearly Performance AppraisalHMO with dependents on day 1Job DescriptionTechnical Support Representatives are the dynamic and highly driven TSRs of TCS. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns.Responsibility:Attracts potential...

  • account support representative

    7 days ago

    Angeles City, Central Luzon, Philippines Linkage Web Solutions Enterprise Inc. Full time ₱210,000 - ₱420,000 per year

    ACCOUNT SUPPORT REPRESENTATIVEFull-Time | Onsite in Angeles City, PampangaWe are seeking for Account Support Representative to assists our account management team in ensuring smooth client operations. This role focuses on supporting client communication, monitoring account activities and handling billing and collection tasks.You will work closely with...

  • Technical Support Specialist

    2 weeks ago

    Angeles City, Central Luzon, Philippines Connext Full time

    The Technical Support Specialist 1 is responsible for supporting our customers in their technicalneeds, questions and issues. The specialists receives, records, and reconciles the end-user's technical questions on use and implementation of computer products in a timely and professional manner.Job Description:• Create, manage, and monitor tickets for...

  • Technical Support Specialist

    6 days ago

    Angeles City, Central Luzon, Philippines SuperStaff Full time

    The SuperStaff Technical Support Specialist is a vital member of the IT department, responsible for assisting users with their technical inquiries, requests, and issues, and providing exceptional customer service. As a Technical Support Specialist, you will encompass all aspects of the lifecycle of an issue, serving as the primary point of contact for...