Online Travel Chat Consultant

3 weeks ago

Taguig, National Capital Region, Philippines American Express Full time
Overview

Join to apply for the Online Travel Chat Consultant role at American Express.

American Express Travel & Lifestyle Services (TLS) serves American Express Card Members around the world with a full range of services, from trip planning and booking to enhancing their travel plans with tailored experiences.

Impact and responsibilities
  • Consulting with your Card Members so that you can recommend tailored resolutions to immediately meet their needs
  • Troubleshooting any customer issues relating to the use of the travel website and expertly guiding customers whilst they navigate around the site
  • Assisting Card Members by expertly booking domestic and international flights, cars and hotels
  • Using your in-depth knowledge to help Card Members access their exclusive benefits, including how to make the most of their Membership Reward points
  • Multi-tasking as you will be conducting multiple customer conversations simultaneously
Minimum Qualifications
  • A flair for recognizing customer mood and tone through written communication and delivering extraordinary customer care to meet their requirements
  • Ability to fluently speak and write in English
  • Computer skills are vital as you'll be communicating with multiple customers whilst navigating different tools, all day, every day
  • Resilience and composure to remain positive under pressure and manage your workload efficiently
  • A problem solver, you'll be able to effectively evaluate cardmember issues and offer the best creative solutions with a view to resolving on the first contact
  • A mathematical mind with an eye for detail and accuracy
  • Min. 1 year live chat experience is a must
  • Strong time-management, prioritization, and multi-tasking skills as you will be handling several different customer enquiries simultaneously
  • High level of integrity to work with customer information and meet compliance requirements
  • The flexibility to work a shifting schedule
  • Bachelor's degree, associate degree, college undergrads, senior high school graduate may apply
Additional Details
  • Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
  • Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
  • Work From Home Requirements:
    • Must have at least 25 mbpsinternet connection plan / speed
    • Must have a private & quiet area to work at home

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Benefits
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
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