Sr. Customer Onboarding Consultant

5 days ago

Manila, National Capital Region, Philippines Guesty Philippines Corporation Full time

Be a part of a pioneering team with enjoyable perks, fun work environment and opportunities for growth

Guesty Highlights:

  • Competitive, above-industry salary package
  • Government Mandated benefits
  • HMO package with 1 free dependent
  • Medical and dental coverage
  • Paid sick and vacation leaves
  • Work-Life Balance
  • Career Growth Opportunities
  • Employee Engagement Activities

Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo,Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.

Today, Guesty has 15 offices and 700+ team members across the globe.

Our Guesty Lite team is on the lookout for an exceptional Sr. Customer Onboarding Consultant to join us. Are you ready to take on a new challenge and make an impact? We'd love to hear from you

Responsibilities:

  • Lead customer onboarding sessions for Guesty Lite users, ensuring seamless system configuration and product orientation.
  • Train users on the platform's key capabilities and clearly communicate their value, encouraging account activation and adoption of key features.
  • Establish expertise in the platform, including the setup process, key features and user journey; develop a deep understanding of the Guesty Lite customer profile.
  • Deliver a personalized onboarding experience to customers, tailoring sessions based on account info, available context, and real time engagement during the call.
  • Identify customer intent, needs, pains and knowledge gaps—effectively addressing them in real time with the goal of driving activation, adoption and ultimately purchase.
  • Collaborate with cross-functional teams to ensure that issues and gaps that were not resolved during the session are addressed by the relevant stakeholders.
  • Gather valuable customer feedback and relay it to the Product and Business teams to drive continuous improvement of both the platform and the onboarding process.

Requirements:

  • 4+ years of experience in customer facing roles, video-based customer engagement in sales and/or support functions—a must.
  • Experience in the short-term rental industry or hospitality management/operations roles—Strong Advantage.
  • Excellent communication skills in English for seamless interaction with customers and internal teams.
  • Possess a friendly, patient, and professional demeanor, ensuring a positive customer experience at all times.
  • Eagerness and quick adaptability to learn new products and technologies.
  • Strong technical acumen and analytical skills, enabling effective problem-solving and decision-making.
  • Intermediate-level Google Suite (Excel is required)
  • Willing to work on a hybrid set-up.

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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