Digital Advisor

3 days ago

Quezon City, National Capital Region, Philippines Probe CX Full time
Duties & Responsibilities
  • Receive emails and live chats through digital messaging.
  • Provide accurate and timely responses to customer requests.
  • Perform record searches based on customer requests within stipulated time frames.
  • Perform functions within stipulated Key Performance Indicators.
  • Manage and resolve customer complaints.
  • Identify and escalate priority issues.
  • Route calls to the appropriate resource when necessary.
  • Document all information on customer interaction according to standard operating procedures.
  • Always strive for great customer satisfaction and experience.
  • Ensure that all emails and chats are handled professionally based on the Quality Guidelines established by the Company and our Client.
  • Ensure consistency of performance in handling customer interactions.
  • Participate in all internal and external mandated training and/or seminars or certifications.
  • Maintain knowledge of functional areas and company policies and procedures.
  • Provide feedback to management concerning possible problems or areas of improvement.
  • Perform other duties as assigned by management.
Minimum Qualifications
  • At least high school graduate or equivalent.
  • Above average English communication skills.
  • Must have at least 6 months of chat experience.
  • Must be willing to work onsite in our office in Global One, Eastwood - no WFH Option.
  • Must be willing to work on shifting schedules, holidays, and weekends - Critical working days.
  • Must have solid customer service experience – preferably in a healthcare account.
  • High level of attention to detail expected.
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