Triage Lead

5 days ago


Taguig, National Capital Region, Philippines 917Ventures Full time

Job Responsibilities:

  1. Supervises the Data Processing Team and assigns tasks to team members in an organized manner. May assist in data encoding (subscription activation) and checking data accuracy within the agreed SLA.
  2. Oversees the productivity of the medical workforce by assessing, analyzing, and reporting their productivity at an individual and organizational level.
  3. Coordinates with the medical coordinators regarding daily operational support requirements.
  4. Co-develops and implements new policies on patient consultations.
  5. Collects and analyzes data to help make sound recommendations on maintaining the efficiency of internal structure and operations at its optimum.
  6. Presents reports to the leadership team (and possibly to other department heads) to facilitate decisions on process improvement, workforce deployment, budgeting, etc.
  7. Monitors the SLA performance of the data processing team regarding membership activation/termination and other client support.
  8. Leads in investigating and solving corporate-related subscription complaints and crafts incident reports as required.
  9. Coordinates with and provides reports to Finance for corporate subscription billing.

Requirements:

  1. Bachelor's degree in any computer or business-related field.
  2. Proficient in verbal and written communication.
  3. Technical proficiency in Microsoft Office and Google Suites.
  4. Advanced skills in MS Excel/Google Spreadsheet to perform calculations using formulas to produce graphical and tabular reports.
  5. Preferably experienced in using business intelligence tools like MS Power BI, Tableau, or any data visualization software.
  6. Knowledge of basic SQL commands.
  7. Strong attention to detail and customer service skills.
  8. Willingness to work in an agile environment.
  9. At least 3-5 years of work experience in customer support, handling a team, and data reporting is a priority.
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