Triage Lead
5 days ago
Job Responsibilities:
- Supervises the Data Processing Team and assigns tasks to team members in an organized manner. May assist in data encoding (subscription activation) and checking data accuracy within the agreed SLA.
- Oversees the productivity of the medical workforce by assessing, analyzing, and reporting their productivity at an individual and organizational level.
- Coordinates with the medical coordinators regarding daily operational support requirements.
- Co-develops and implements new policies on patient consultations.
- Collects and analyzes data to help make sound recommendations on maintaining the efficiency of internal structure and operations at its optimum.
- Presents reports to the leadership team (and possibly to other department heads) to facilitate decisions on process improvement, workforce deployment, budgeting, etc.
- Monitors the SLA performance of the data processing team regarding membership activation/termination and other client support.
- Leads in investigating and solving corporate-related subscription complaints and crafts incident reports as required.
- Coordinates with and provides reports to Finance for corporate subscription billing.
Requirements:
- Bachelor's degree in any computer or business-related field.
- Proficient in verbal and written communication.
- Technical proficiency in Microsoft Office and Google Suites.
- Advanced skills in MS Excel/Google Spreadsheet to perform calculations using formulas to produce graphical and tabular reports.
- Preferably experienced in using business intelligence tools like MS Power BI, Tableau, or any data visualization software.
- Knowledge of basic SQL commands.
- Strong attention to detail and customer service skills.
- Willingness to work in an agile environment.
- At least 3-5 years of work experience in customer support, handling a team, and data reporting is a priority.
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