Account Manager

Please note: The job title "Account Manager" is used for talent attraction purposes. Internally, this role is titled "Production Manager." Please refer to the JD below to understand more about the job scope and role objectives.

Purpose of the role

As a Production Manager (PM), you will work within your team to provide excellent production delivery services for our clients.

Vision: The PM manages the production of all level spend and strategic projects, to ensure the highest satisfaction of Indicia Worldwide's clients.

Mission: To activate the proposition of Indicia Worldwide through clients delivering both the best quality and price for our clients´ needs.

Approach: To establish excellence in production delivery through our values - Collaboration, Entrepreneurship, Pioneering, and Accountability.

The PM manages the end-to-end production of low and medium-level spending and standard projects. The PM will also be expected to mentor and upskill the Production Executives and, at specific moments, face the client directly in the Senior PM's absence.

You will work within your team and other relevant departments on the delivery of client production activities with the highest compliance and quality standards.

You will have accountability for the accuracy, quality, timeliness, and profitability of multiple campaigns and projects by managing the briefing, scheduling, and delivery process on behalf of the client.

You will help drive the effectiveness of our internal delivery processes and by doing so maintain client profitability.

Key responsibilities include:

Strategic Thinking

• Create a collaborative environment and stimulate discussion on upcoming projects and requirements in the production space
• Confidently demonstrate your knowledge as a subject matter expert and are happy to field questions and find solutions.

Process Focus

· Pro-actively propose continuous improvement initiatives to your line manager or wider team, as well as provide advice on strategic campaigns

Communications

• Proactively provide visibility on day-to-day topics to your line manager and wider team in the spirit of finding synergies and opportunities for further collaboration and harmonisation.
• Ensure to tailor your messages to your respective audience to get feedback and output you require.

Campaign Management

• Be comfortable with managing low to medium complexity briefs
• Be comfortable questioning a brief to ensure you can effectively deliver it.
• Provide regular campaign updates and proactively communicate next steps to the SPM or TL in advance.
• Produce clear campaign plans and manage client expectations confidently throughout the delivery of a project.
• Ensure all activity reports are accurate and deliver value to your client based on their reporting requirements
• Provide the adequate support to the Client Services team when required from thorough spec completion and follow the required ways of working

Analytical Skills: Data Quality, Reporting and Insights

• Understand the importance of data quality and its business impact – follow compliance processes to ensure data accuracy at all times.
• Present monthly review of savings and projects delivered highlighting key achievements, challenges and progress against reciprocal KPI's
• Understand why savings are up/down and proactively take steps to collaborate with key stakeholders to improve performance and ensure data accuracy and completeness

Negotiations Management

• Manage team and supplier conversations to find mutually beneficial outcomes, be it in terms of savings, value engineering, quality, etc.

Skills, knowledge, experience, and exposure

• The Production Manager will likely have 2-3 years of print/POS production management experience. Relevant project management and supplier liaison experiencewill be also considered positively.
• Industry background or education will be strongly positive.
• Fluency both written and spoken in English

Mindset to navigate the role

Managing production projects requires:

• Clear and effective communication skills at all levels in the hierarchy
• A solution orientated and resolution mindset, where problems are just the starting point for finding solutions.
• A problem-solving mindset, as the nature of the role will require to navigate different types of challenges and new scenarios.
• A technology-oriented mindset, as you will have to use different technologies in your daily job
• Attention to detail is critical in the Production Managers role
• Good mediation skills, as you will act as one of the links between Indicia Worldwide and the suppliers

Temperament for the role

Production Managers work in a very fast, changing and ambiguous environment. For the PM to succeed, we expect:

• A positive 'can-do' attitude at all times, setting an example for team members
• A high level of energy when delivering and the ability to face challenges in a serene and collaborative manner.
• A curious mind, i.e. wanting to know all about internal operations and processes, aiming for continuous improvement.
• Accountability: you are a professional and we will treat you as such. You will be expected to manage your workload and to raise your hand when you need team support
• Collaborative spirit: use we, not me. If someone is in trouble, you will do your best to support.
• A good communications skillset with both internal and external teams
• Exceptional prioritization skills
• A strong ability to work under pressure and to comply with deadlines.

Role Requirements

• The Production Managerwill be required to work from the Office as required.
• Whilst the contracted hours for the role are 9.00am to 5:30pm, Mon – Fri, the global nature of the business requires that some meetings and engagements will happen outside of these hours. However, you will be able to recover that time in other moments, so we strive to maintain a healthy work-life balance for our employees.

We are an equal opportunities employer and as such, will make any reasonable adjustments to accommodate the needs of all candidates. If you have any such needs or requirements in the context of your interview, please notify us so that we can make the appropriate arrangements.