Account Management Sales Support

6 days ago

Manila, National Capital Region, Philippines Booth and Partners Full time

About Softchoice:

We are a technology company that equips organizations to be agile and innovative, and for their people to be productive, creative and happier at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology portfolio. By doing these things, we create success faster and in circumstances otherwise not possible.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what's good for our people and communities.

The impact you will have:
As Account Management Sales Support, you will have the opportunity to shape your career and professional brand in the technology field. Starting with the meaningful networks and relationships you will build; this role will also expose you to a wide range of technologies and solutions. Along with the solid foundation of a powerful corporate culture, you will be given opportunities to learn and grow while supporting a variety of diverse customer portfolios. The AMSS role is an integral role within our customer support and growth model, as your focus on white-glove service activities will improve customer retention and satisfaction through times of account team transition. In the AMSS role, you will focus on supportive activities to help maintain and grow our existing relationships with our Commercial customers. As a result, you will be able to directly impact business outcomes, increase customer satisfaction, and prepare for future career growth.

Before you dive into your new role:

To help set you up for success, we have built a 4-week training program, "Sales Academy". This award-winning program was built with success in mind for our people. You can anticipate a combination of eLearning, facilitated virtual learning sessions, workshops, 1:1 coaching, and some fun.

Our goal is to equip you with knowledge on who we are, develop or sharpen your skills, meet other team members, learn about our technology partners and much more.

What you will do:

  • Responsible for supporting the day-to-day Account Management activities of our customers while their primary Account Management team is unavailable.
  • Partner and support Field Account Executives to deliver an exceptional customer experience.
  • Assist with researching and fulfilling quote requests, providing reporting, helping manage a customer's annuity business, providing post-sales support.
  • Assist with contributing to, and managing, our sales pipeline to assure fiscal growth and visibility.
  • Help customers choose from multiple contracts and purchasing options.
  • Look for cross-sell/upsell opportunities for our customers.
  • Maintain business continuity for customers.
  • Build strong relationships with sales reps, vendors, customers, and other co-workers.
  • Work effectively with other departments to collaborate and focus on creating the best possible customer experience.
  • As a team, collaboratively work together to decrease escalations and reduce customer risk.

What you bring to the table:

  • You will have 1 to 3 years of customer service experience, such as B2B sales, retail, or account management.
  • Proficient in MS Office tools: Outlook, Word, Excel, PowerPoint.
  • Experience in the IT industry is an asset.
  • Experience with understanding Microsoft licensing programs is an asset.
  • Experience in using enterprise-grade tools, such as PowerBI and Salesforce, is an asset.
  • Analytical and strategic, finding unique approaches to solving problems.
  • Passion for learning the ever-changing world of enterprise technology.
  • Requirement to follow a USA or CAN holiday schedule.
  • Ability to manage competing priorities from multiple stakeholders.
  • Not afraid to break ground on new relationships and overcome challenges with customers.
  • Proactively establish new relationships and adeptly navigate challenges with customers.
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