Senior Manager

5 days ago

Taguig, National Capital Region, Philippines American Express Full time

Senior Manager - Digital Product Management

You Lead the Way. We've Got Your Back.

#10th in Fortune Magazine's 2025 World's Most Admired Companies

#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

#1st for Digital Experiences in J.D. Power U.S. Study 2024

#1st in Fortune's Best Workplaces in Financial Services and Insurance 2024

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path.

American Express National Bank is American Express' U.S. banking operation, representing more than 60% of the company's revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team is responsible for helping AENB attain all established operational and financial goals as well as ensuring ongoing adherence with laws and regulations governing Bank policies and procedures.

The AENB Strategy and Execution Team includes multiple functions within AENB HQ including AENB Strategic Plan and Bank Products, the Enterprise Project Management Office (EPMO), and the AENB Customer Remediation Strategy.

The objective of the Customer Remediation Strategy Team is to effectively serve as the business product owner of certain platforms and processes used to execute customer remediations and to establish centralized strategies and protocols concerning financial and non-financial remediations to ensure we deliver on our promises to customers in a complete and accurate manner.

The AENB Strategy and Execution Team is looking for a Senior Manager of Business Product Management, Customer Remediation that will provide strategic guidance and support related to the Customer Loyalty Remediation Tools (e.g., Phoenix), the Customer Financial Remediation Tools (e.g., Florida), the Regulation O system of record ROUTe, and other future AENB-owned platforms & capabilities.

The successful candidate will be a strong cross-functional collaborator that excels at process development and refinement.

How will you make an impact in this role?

  • Support business ownership functions of various AENB tools and capabilities which include loyalty and financial remediation capabilities (eg Phoenix, Florida) and other current and future AENB platforms and capabilities (eg Regulation O system).
  • Partner with key stakeholders including 1LOD (eg Product Owners, Engineering, BRT, APO team), 2LOD (e.g. Compliance, GCO), and Tech to ensure development and implementation of effective remediation capabilities aligned with remediation protocols.
  • Support where necessary PRSAs, CAPs and OREs, Regulatory Exam Requests, Audits, ICT, GORO testing, BST, BMC, Third Party, etc. related to AENB-owned tools.
  • Develop and execute roadmap to address applicable Risk Management (second line of defense) and Internal Audit Group (3rd Line of defense) findings as they relate to the Customer Loyalty and Financial Remediation Capabilities, the Regulation O system, and other future AENB platforms and capabilities.
  • Partner with Compliance and GCO to put together parameters and handling of different aspects of customer remediation tools.
  • Build strategy to enhance the standards of the Customer Remediation tools.
  • Collaborate within the Programs & Capabilities team to ensure alignment of operational and technical requirements for all platforms.
  • Oversee reporting and documentation requirements for tools including periodic review and updates of all operational remediation protocols and requirements.
  • Contribute to a culture of ownership, follow-through, and cross-functional collaboration.
  • Identify risks, challenges, opportunities, and business needs.
Qualifications

Minimum Qualifications:
  • Experience in a strategic or product management role. Experience supporting, partnering with and/or functioning in an agile technical product management role preferred.
  • Proficiency in risk management, compliance or audit (risk policies, procedures and controls).
  • Highly motivated self-starter with outstanding analytical, problem-solving, written, and oral communication skills and a strong attention to detail.
  • Program/ Project management skills, ability to prioritize and complete tasks.
  • Ability to build strong relationships with all band levels and work effectively in a matrixed, collaborative team environment.
  • Demonstrated ability to effectively engage, lead, educate, influence and collaborate to drive results.
  • Bachelor's degree in a quantitative field
  • High degree of familiarity with product management tools such as: JIRA, Rally, Confluence, SharePoint, PowerPoint, Word and Excel
Preferred Qualifications:
  • Demonstrated knowledge/ understanding of Amex Global Loyalty programs and capabilities (e.g. Membership Rewards, Cash Rewards, Cobrand, Amex Offers, etc.)
Additional Details:
  • Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
  • Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
  • Work From Home Requirements:
    • Must have at least 25 mbps internet connection plan / speed
    • Must have a private & quiet area to work at home
  • American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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