Operations Manager

3 weeks ago


Pasay, National Capital Region, Philippines SM Supermalls Full time

SM Supermalls is seeking an Operations Manager to spearhead strategic and day-to-day operations at one of the country's most iconic retail and lifestyle destinations – the MOA Complex. This role is pivotal in ensuring operational excellence, driving business results, and delivering an exceptional guest experience to millions of visitors each year.

Responsibilities

  • Lead and align strategic and operational plans to achieve the MOA Complex's business objectives
  • Oversee multi-site operations within the complex, ensuring efficiency, safety, and service excellence
  • Drive continuous improvement in processes, policies, and customer experience initiatives
  • Optimize resources and implement cost-efficient strategies while maintaining world-class standards
  • Build, coach, and inspire a high-performing team to deliver consistent operational success
  • Collaborate with cross-functional teams and stakeholders to support commercial growth and tenant relations

Qualifications

  • Bachelor's degree in Business Administration, Management, or a related field
  • At least 8 years of work experience, with solid leadership background in strategic operations, facilities, or large-scale/multi-site management
  • Strong business acumen with a proven ability to translate strategic goals into measurable operational results
  • Proficient in problem-solving, organizational planning, and performance monitoring
  • Excellent people leadership and stakeholder management skills
  • Ability to thrive in a fast-paced, high-volume, customer-centric environment

The candidate must be willing to be assigned to Mall of Asia, Pasay City.

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